Summary
Overview
Work History
Education
Skills
Timeline

Michelle Kellogg

Catoosa,OK

Summary

  • Motivated individual with experience in customer service and sales. Skilled in understanding customer needs with strong communication skills for providing superior customer service.
  • Recent graduate with foundational knowledge in Medical Billing and Coding with, problem-solving, and time-management skills.
  • Experienced with medical coding and billing practices, ensuring accurate patient data and claim submissions.
  • Utilizes ICD-10, CPT, and HCPCS codes to optimize reimbursement processes.
  • Prepared to start career and make meaningful contributions with commitment and drive.

Overview

3
3
years of professional experience

Work History

Secret Shopper

BestMark
01.2018 - 01.2021
  • Ensured compliance with company policies and guidelines by evaluating employee adherence to established protocols.
  • Contributed to better customer service by assessing staff communication skills, attentiveness, and issue resolution capabilities.
  • Identified areas of improvement for businesses by analyzing employee interactions, product placement, and overall atmosphere.

Education

Graduate Certificate - Medical Billing And Coding

DeVry University, Villa Park, IL
08-2024
  • Dean's List Spring 2024


  • Nominated for membership into the National Society of Leadership and Success.

Skills

  • Approachable professional attitude
  • Customer service
  • Data entry
  • Documentation and reporting

Timeline

Secret Shopper - BestMark
01.2018 - 01.2021
DeVry University - Graduate Certificate, Medical Billing And Coding

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Michelle Kellogg