Michelle Klotzbach
Grand Island,NY
Summary
Knowledgeable Credit Union Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making. Vast knowledge of CompuSource.
Overview
20
20
years of professional experience
Work History
Manager
Kaleida Health Federal Credit Union
08.1998 - 06.2018
- Developed strategic initiatives to streamline loan processing procedures, enhancing efficiency and accuracy.
- Mentored staff on compliance regulations, ensuring adherence to industry standards and best practices.
- Analyzed financial data to identify trends, facilitating informed decision-making for product offerings.
- Led team in implementing member service enhancements, improving overall satisfaction and engagement.
- Managed operational budgets, optimizing resource allocation to support organizational goals and growth strategies.
- Established performance metrics to evaluate team productivity, driving continuous improvement initiatives across departments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Niagara County Community College
Sanborn, NYSkills
- Customer service
- Team leadership
- Time management
- Verbal and written communication
- Staff training and development
- Documentation and reporting
- Operations management
- Customer relationship management (CRM)
- Staff development
- Budget control
- Expense tracking
- Policy and procedure development
- Recruiting and interviewing
- Regulatory compliance
- Problem resolution
Timeline
Manager
Kaleida Health Federal Credit Union
08.1998 - 06.2018
Niagara County Community College