Michelle Knopik
Deerfield Beach,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Department Manager
Dillards Retail
Plantation, FL
07.2017 - 09.2022
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Proposed or approved modifications to project plans.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Manage department schedule.
- Merchandise orders and uniforms.
- Trained associates and new associates.
Department Supervisor
Lord and Taylor
Boca Raton, FL
03.2014 - 05.2017
- Worked closely with sales associates to complete tasks.
- Coached staff on strategies to enhance performance and improve customer relations.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Certified Customer Service Representative
Macy's
Boca Raton, FL
01.2010 - 11.2013
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Tracked customer service trends, monitored performance metrics and recommended process improvements.
- Oversaw warranty counseling process to manage expense controls.
Education
Associate of Arts - Business Administration And Management
Federal University of Parana
Curitiba, Brazil11-2005
Skills
- Staff Management
- Employee Scheduling
- Customer Service
- Sales Reporting
- Team Supervision
- Vendor Management
- Motivational Leadership
- Retail
- Problem-Solving
Timeline
Department Manager
Dillards Retail
07.2017 - 09.2022
Department Supervisor
Lord and Taylor
03.2014 - 05.2017
Certified Customer Service Representative
Macy's
01.2010 - 11.2013
Associate of Arts - Business Administration And Management
Federal University of Parana
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