Michelle Koley
Fishers
Summary
Summary of qualifications
With over 20 years of audiological experience, I have worked in various clinical and academic settings with diverse patient populations. Team exerience with multiple audiologist and other healthcare professionals.. Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Manager
BalanceMD/Indiana Hearing Specialist
01.2020 - Current
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Credentialed new providers and assisted in contract renegotiation with insurance plans
- Consulted with management team on business decisions.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Enhanced operational workflows, analyzing and redesigning processes for improved efficiency.
Vestibular Disorders Specialist/Audiologist
BalanceMD
08.2011 - Current
- Evaluation of balance disorder patients using VNG, Rotary chair, audiometry and electrophysiologic cVEMP and ABR testing
- Collaborate with clinical care team to provide comprehensive care to patients and families
- Provided comprehensive audiological services across all lifespans including OAE and immittance testing
- Completed hearing aid evaluations, fittings, and follow-up services for all ages.
Clinical Lecturer /Supervisor
Purdue University
06.2004 - 08.2020
- Instructed students in lecture and lab component Vestibular Assessment and Rehab Course
- Mentored graduate students in clinical extern opportunity
Balance and Pediatric Audiologist
Otolaryngology Assoc.
06.2005 - 07.2011
- Evaluation of balance disorder patients using VNG, Rotary chair, CDP, and electrophysiologic tests including VEMP and CHAMP
- Evaluation of the pediatric population using CPA, VRA, and traditional behavioral measures, OAEs, and ABR
- Evaluation and fitting of hearing aids using VERIFIT and real ear measures along with prescriptive formulas
- Evaluation and counseling for the use of other assistive listening technologies
Coordinator of Audiology/ Clinical Assistant Professor
IU School of Medicine
06.2001 - 06.2005
- Manage schedules of 13 audiologists
- Work with Director, physicians, and newborn screeners to improve the newborn hearing screen program at Riley
- Instructed IU-Bloomington and Purdue doctoral level audiology students in Vestibular Assessment/Rehabilitation course
- Monthly educational lectures to Pediatric and ENT residents
- Tinnitus Evaluation/ Management Coordinator
- Aid Director in annual budget preparation
- Continue to perform full clinical audiologist duties while coordinator of audiology
Clinical Audiologist
Clarian Health
05.2000 - 06.2001
- Experiences include audiologic and immitance evaluation, ABR, VNG, interoperative monitoring, digital hearing aid selection, fitting, troubleshooting, and counseling, and Real-ear verification
- Newborn screening program coordinator
- Assessment of multiply involved pediatric populations
- Evaluation, selection and fitting of geriatric and pediatric amplification
Education
Master of Arts - Audiology
08.1999
Bachelor of Science - Audiology and Hearing Sciences - May 1998
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Payroll processing
- Account reconciliation
- Scheduling coordination
- Staff management
- Human resources
- Staff hiring
Research
- Multi disciplinary Osteogenesis Imperfecta Study, Co-Investigator, 09/01/03, 05/01/05
- Infant Speech Perception with early cochlear Implantation, Co-Investigator, 01/01/03, 05/01/05
- Phototherapy Results on ABR, Co-Investigator, 01/01/03, 05/01/05
- Nucleus Hybrid Clinical Trial, Co-Investigator, 02/01/03, 05/01/05
Affiliations
- ASHA Certificate of Clinical Competancy
- ASHA SIG 6: Hearing and Balance Sciences
Certification
CMOM- Practice Management Institute
Timeline
Office Manager - BalanceMD/Indiana Hearing Specialist
01.2020 - Current
Vestibular Disorders Specialist/Audiologist - BalanceMD
08.2011 - Current
Balance and Pediatric Audiologist - Otolaryngology Assoc.
06.2005 - 07.2011
Clinical Lecturer /Supervisor - Purdue University
06.2004 - 08.2020
Coordinator of Audiology/ Clinical Assistant Professor - IU School of Medicine
06.2001 - 06.2005
Clinical Audiologist - Clarian Health
05.2000 - 06.2001
Indiana University - Master of Arts, Audiology
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