Michelle Krupa
North Tonawanda,NY
Summary
Accomplished Senior Account Executive with 25+ years in Commercial Property and Casualty Insurance. Knowledgeable, hardworking, and initiative-taking professional with an approachable, outgoing personality eager to lend combined knowledge and skills with proven success in creating and managing client relationships, identifying, and assessing customer needs and developing customized insurance plans. Committed with demonstrated success in customer relations and sales. Results-oriented with experience strengthening customer relationships and promoting Agency/Brokerage offerings. Ambitious and dedicated leader with experience training and mentoring new team members. Strong active listening and persuasion skills. Adaptable and motivated by new challenges. Resourceful and purposeful with a passion for growth, learning and efficiency to meet company needs and increase service value.
Overview
22
22
years of professional experience
Work History
Captive Group Operations Lead
Lawley Insurance Services, LLC
08.2023 - 01.2024
- Provided strategic direction, leadership, and coaching for existing team and forming new Captive service team.
- Devised and implemented processes and procedures to streamline Captive operations.
- Resolved problems, improved operations and provided exceptional service.
- Optimized customer experience by delivering superior services
- Ensure placement of Captive delivery solutions (internally and externally)
- Collaborated with cross-functional teams (risk management, claims, commercial insurance departments, etc.) to achieve company-wide objectives and drive operational excellence.
- Stay abreast of market trends, techniques, and products to help agency grow.
- Cultivated positive relationships with carriers to deliver timely Captive and non-captive programs.
- Collaborated on branding and marketing materials for Captive team.
Underwriting Director
Axon Underwriting Services MMP
09.2022 - 06.2023
- Axon Middle Market Package MGU was a new division within Axon Underwriting Services holding the "pen" for Allianz Global Corporate and Specialty to provide commercial Package product and industry program solutions.
- Conducted underwriting activities in accordance with underwriting authority granted, underwriting guidelines, company policies and procedures, insurance laws and regulations.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Established positive relationships with brokers and agents, fostering collaboration on new business development initiatives.
- Contribute to strategic goals within Axon MMP and Axon Corporate to work towards achieving team and individual profitability and production goals.
- Managed diverse portfolio of clients, ensuring appropriate risk diversification while maintaining profitability targets.
- Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
- Supported financial MMP partner with special projects and additional job duties.
- Assist in preparation and development of portfolio management reports and resources.
- Oversaw underwriting team and mentored Underwriters, Underwriting Technicians, and raters.
- Traveled approximately 40% of my time meeting with Agency personnel to obtain new relationships and maintain existing ones.
Producing Sr. Account Executive
USI Insurance Services
01.2002 - 08.2022
- Primary responsibility was retaining and managing a diverse client base that were significant and/or key accounts within the agency (Commercial, Captive and Self- insured) book of business domestically and internationally.
- Achieved or exceeded company-defined sales quotas.
- Drove new revenue growth through rounding out accounts, cross selling, up selling, networking, marketing and obtaining referrals.
- Actively participated in industry events as a representative of the company, expanding professional network connections for potential leads generation.
- Demonstrated leadership and the ability to work with cross-functional teams.
- Developed and maintained overall strong relationships; drove consistent and predictable profitability, client satisfaction and organic growth.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
- Negotiated favorable arrangements (price, terms & conditions) including Agency fee agreements.
- Conducted regular client reviews identifying areas for improvement and implementing necessary changes.
- Marketed, placed, and reviewed new and renewal insurance programs, including proposal preparation and presentation.
- Responsible for C-Suite relationships
- Drove appropriate staff utilization for book of business and collaborated with the account management staff to keep current. Oversaw client claim and loss control management handling with appropriate staff.
- Understands Contractual Risk Transfer, hold harmless and indemnification provisions. Proficient reviewing bids, contract agreements, indemnification and can recommend how to move forward. Able to create insurance requirements for various counter parties.
- Worked collaboratively with management team and national/regional resources to maximize Agency results.
- Acted as a mentor, coach, and would train where needed.
Education
Certification in Leadership -
Leadership Buffalo
Buffalo, NY12.2018
Mini MBA Certificate -
Canisius Center For Professional Development
Buffalo,NY01.2017
Accredited Advisor in Insurance (AAI)
Buffalo,NYCertified Professional Insurance Agent (CPIA)
Buffalo,NYNew York Property & Casualty Broker's License
Skills
- Highly professional
- Exceptional organizational skills
- Detail-oriented, strong work ethic
- Incredible diligence
- Enthusiastic
- Precise communicator (oral & written)
- Excellent collaborator
- Flexible
- Persuader
- Effective leadership and management skills
- Strong technical skills
- Ability to travel
Hobbies and Interests
- Anything with my family
- Music
- Arts & crafts (DIY)
- Gardening (flowers)
- Dogs
- Beaches, beachcombing, all things beach
- Walking, hiking
- Volunteering
- Smiling
Timeline
Captive Group Operations Lead
Lawley Insurance Services, LLC
08.2023 - 01.2024
Underwriting Director
Axon Underwriting Services MMP
09.2022 - 06.2023
Producing Sr. Account Executive
USI Insurance Services
01.2002 - 08.2022
Certification in Leadership -
Leadership Buffalo
Mini MBA Certificate -
Canisius Center For Professional Development
Accredited Advisor in Insurance (AAI)
Certified Professional Insurance Agent (CPIA)
New York Property & Casualty Broker's License
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