Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Server/BartenderServer TrainerServer/BartenderServerWork Type
Full TimeLocation Preference
On-SiteLocation: Nashville, TN, USNashville, TN
Open to relocation: No
Open To Work
Michelle Kurzrock
Nashville,TN
Work Preference
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at The Hermitage Hotel. Proven ability to enhance guest satisfaction through effective multitasking and upselling techniques, resulting in increased repeat business. Committed to maintaining cleanliness standards and fostering positive guest interactions in high-pressure environments.
Overview
26
26
years of professional experience
Work History
Server
The Hermitage Hotel
Nashville, TN
04.2023 - Current
- Provided outstanding customer service by efficiently resolving guest inquiries and requests.
- Facilitated maintenance of cleanliness and organization in dining areas to elevate guest satisfaction.
- Facilitated collaboration with kitchen staff to guarantee timely and precise order delivery.
- Exhibited adaptability by effectively overseeing high-volume service periods during peak hours.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Server
Luogo
Nashville, TN
02.2023 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server/Bartender
Lepeep Restaurants
Nashville, TN
06.2021 - 02.2023
- Facilitated menu recommendations and resolved guest inquiries with efficiency.
- Facilitated collaboration with kitchen staff to guarantee timely food delivery and adherence to quality standards.
- Oversaw cleanliness and organization of dining area to elevate guest satisfaction.
- Delivered outstanding customer service in a high-pressure dining environment.
- Facilitated training sessions for new team members on service protocols and restaurant procedures.
- Oversaw inventory levels and notified management regarding restocking requirements.
- Addressed customer complaints with urgency and professionalism to uphold brand reputation.
Server Trainer
Cracker Barrell Old Country Store
Nashville, TN
01.2000 - 05.2022
- Supervised server performance, delivering constructive feedback to enhance team skills.
- Conducted ongoing training sessions to elevate team expertise in food safety and hygiene practices.
- Facilitated training for new servers on menu items, service standards, and customer engagement techniques.
- Facilitated onboarding processes for incoming staff, ensuring adherence to company policies.
- Designed training materials that aligned with company objectives to enhance employee retention.
- Facilitated team meetings to discuss project updates, share constructive feedback, and enhance collaboration.
- Guided new hires through comprehensive training processes to enhance team productivity.
- Facilitated training sessions for new team members on restaurant procedures, menu items, and performance strategies.
- Resolved customer concerns promptly and professionally, enhancing overall satisfaction.
- Exhibited comprehensive understanding of food and beverage service standards while mentoring new servers.
- Ensured adherence to cleanliness standards across dining areas, enhancing guest experiences.
- Oversaw new server performance and provided ongoing support during training period.
- Cultivated strong relationships with regular customers to enhance repeat business and loyalty.
- Elevated customer satisfaction through delivery of efficient and friendly service during peak hours.
- Guaranteed precise order entry and processing in POS systems, minimizing errors in food preparation and billing.
- Facilitated team meetings to strategize on enhancing operational efficiency and elevating customer experiences.
- Trained servers on effective order-taking, food service, and customer service techniques.
- Mentored servers on food handling techniques to ensure adherence to health department regulations.
- Facilitated collaboration with kitchen staff to ensure prompt meal delivery and uphold guest satisfaction standards.
- Facilitated new server onboarding and orientation processes to ensure smooth transitions.
- Executed upselling techniques to enhance overall revenue generation for the restaurant.
Server/Bartender
Another Broken Egg Cafe
Nashville, TN
06.2018 - 06.2021
- Executed order processing with precision utilizing point-of-sale systems to enhance transaction efficiency.
- Addressed customer complaints swiftly to enhance overall dining satisfaction.
- Executed bussing and resetting of tables to maintain cleanliness in dining and work areas.
- Facilitated training for new hires by delivering guidance on restaurant standards and best practices.
- Optimized inventory management by restocking supplies, including ice trays and delivery bags, during slow periods.
- Implemented effective communication strategies with kitchen staff to ensure timely meal delivery.
- Ensured compliance with local alcohol laws to uphold restaurant standards.
- Cultivated strong relationships with guests to elevate dining experiences.
- Ensured cleanliness and organization in dining area to foster a welcoming atmosphere.
- Enhanced dining experience through prompt and attentive guest service.
- Enhanced repeat customer rates by recognizing regular guests' preferences and personally greeting them by name.
Education
High School Diploma -
Pittsburg High School
Pittsburg, KSSkills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Customer service
Cleanliness standards
Safe food handling
Team collaboration
Sales expertise
Order accuracy
Supply restocking
Food safety practices
Suggestive selling
Point of sale operation
Dining area maintenance
Allergy awareness
Beverage preparation
Tableside etiquette
Task prioritization
Food sales and promotion
Guest seating
Table setting
Item promotion
Table setting knowledge
Ordering procedures
Menu presentation
Daily specials memorization
Food and beverage pairings
Food delivery
Bill computation
Food inspection
Food spoilage prevention
Multitasking and organization
Food safety
Upselling techniques
Responsible beverage service
Point of sale (POS) system operations
Specials promotion
Positive and professional
Positive guest interactions
Dining customer service
Effective customer upselling
Check payment processing
Liquor, wine, and food service
Dietary restrictions knowledge
Team member support
POS operation
Timeline
Server
The Hermitage Hotel
04.2023 - Current
Server
Luogo
02.2023 - 04.2023
Server/Bartender
Lepeep Restaurants
06.2021 - 02.2023
Server/Bartender
Another Broken Egg Cafe
06.2018 - 06.2021
Server Trainer
Cracker Barrell Old Country Store
01.2000 - 05.2022
High School Diploma -
Pittsburg High School