Michelle Lamagdelaine
Madison,WI
Summary
Driven Pharmacy Technician with 20+ years of experience and success in working within fast-paced inpatient pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
William S. Middleton Memorial Veterans Hospital
Madison , Wisconsin
11.2022 - Current
- 40 hrs per week 11/6/22-Present
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Certified Pharmacy Technician
Oakwood Village
Madison , Wisconsin
12.2021 - 11.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Sterile Processing Technician
SSM Health St. Mary's Hospital
Madison , WI
06.2021 - 12.2021
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Wrapped trays, instrument packs and sets.
- Verified and maintained proper documents and records for sterilization.
- Identified parameters and sterilization method required for each item to be sterilized.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
Amazon Courier/Operations Manager
Wisconsin Routes LLC
Madison , Wisconsin
09.2020 - 06.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Oversaw 20+ drivers for 4 months
- Ordered and handed out uniforms
- Ordered all supplies
- Prepared van assignment to drivers
- Dispatch
- Shadowed and trained new drivers
CCA
USPS
Madison , Wisconsin
04.2020 - 08.2020
- Planned and cased mail in sequence of delivery for designated route.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Operated vehicles and equipment to transport packages and mail pieces.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
Self Employed/Babysitter/Dogsitter
Self Employed Services
Madison , Wisconsin
08.2019 - 11.2019
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Monitored children's play activities to verify safety.
- Established and maintained safe play environment for children.
- Helped take care of dogs by letting them out and spending time them while their humans were working.
Bus Driver
Durham School Services
Beloit , Wisconsin
06.2018 - 08.2019
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
- Followed schedules precisely to completely daily routes.
- Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
- Protected passengers from harm and bus from excess damage by complying with traffic regulations.
Customer Service Representative
State Collections
Beloit , Wisconsin
10.2017 - 05.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Made outbound calls to attempt to collect debt and/or set up payment arrangements.
- Called insurance companies to answer questions for customers in regards to their medical bills.
Certified Pharmacy Technician
Beloit Health System
Beloit , Wisconsin
11.2014 - 07.2016
- Triage phone calls.
- Fill prescriptions
- Ordered medications and supplies
- Restocked pharmacy shelves.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Delivered medications to units and filled dispensing machines.
- I worked at Cancer Center compounding chemo therapy medications for patients.
- Delivered and stocked medications at other clinics.
Certified Pharmacy Technician
St. Anthony Medical Center
Rockford , Illinois
04.2003 - 10.2014
- Triage phone calls.
- Fill prescriptions
- Ordered medications and supplies for Pharmacy and other departments. I filled in as interim Pharmacy Buyer while buyer was out of office.
- Restocked pharmacy shelves.
- Checked all of OR Suites for outdated medications
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Did air testing in anteroom and cleanroom.
- Delivered medication to units and filled medication dispensing machines.
- Assisted nurses with finding medications for their patients, as well as, troubleshooting using Pyxis machines.
Education
No Degree - Computers
Rock Valley College
Rockford, IllinoisHeavy Equipment -
Associated Training Services
Sun Prairie01.2020
High School Diploma -
Auburn High School
Rockford, Illinois06.1998
Skills
- Pharmacy Operations
- Dispensing Medications
- Wholesale Ordering
- Intravenous Admixture Preparation
- Problem-Solving Skills
- IV Preparations
- Drug Storage Procedures
- Organization and Prioritization
- Answering and Routing Calls
- Pharmacist Assistance
- High-Volume Environments
- Aseptic Techniques
- Pyxis
- Epic
- Cerner
- QS1
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
William S. Middleton Memorial Veterans Hospital
11.2022 - Current
Certified Pharmacy Technician
Oakwood Village
12.2021 - 11.2022
Sterile Processing Technician
SSM Health St. Mary's Hospital
06.2021 - 12.2021
Amazon Courier/Operations Manager
Wisconsin Routes LLC
09.2020 - 06.2021
CCA
USPS
04.2020 - 08.2020
Self Employed/Babysitter/Dogsitter
Self Employed Services
08.2019 - 11.2019
Bus Driver
Durham School Services
06.2018 - 08.2019
Customer Service Representative
State Collections
10.2017 - 05.2018
Certified Pharmacy Technician
Beloit Health System
11.2014 - 07.2016
Certified Pharmacy Technician
St. Anthony Medical Center
04.2003 - 10.2014
No Degree - Computers
Rock Valley College
Heavy Equipment -
Associated Training Services
High School Diploma -
Auburn High School
- CPhT - Certified Pharmacy Technician
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