MICHELLE LAPLANTE
St. Louis,MO
Summary
Dedicated and customer-focused professional with experience in medical reception, client services, in-home healthcare, and childcare. Skilled in appointment scheduling, multi-line phone systems, customer communication, administrative support, and maintaining a professional and welcoming environment. Known for strong organizational skills, reliability, compassion, and attention to detail. Eager to bring my diverse background and strong interpersonal skills to a professional office environment where I can contribute to a positive client experience and support the daily operations of the team.
Overview
9
9
years of professional experience
Work History
Childcare Provider
Private Duty Home Care
07.2023 - Current
- Managed childcare operations for infants, ensuring a safe and nurturing environment.
- Guided household management practices, improving client organization and overall efficiency.
- Coordinated transportation services to facilitate timely attendance at appointments and errands.
Home Health Caregiver
Private Duty Home Health
09.2019 - 12.2021
- Enhanced quality of life by providing support with daily living activities and mobility. Streamlined transportation arrangements for medical appointments. Increased access to necessary healthcare services.
- Improved quality of life by assisting with daily living activities and mobility. Coordinated transportation for medical appointments, ensuring timely access to healthcare services.
- Organized records for household expenses and activities, facilitating effective management of household tasks and schedules.
Certified Nursing Assistant
The Woodlands
07.2017 - 01.2018
- Supported residents with activities of daily living, monitored vital signs, and assisted with mobility needs to enhance comfort and promote independence. Provided compassionate, individualized care to improve residents' overall well-being.
- Provided timely assistance to residents in response to call lights.
- Facilitated resident care by managing feeding, ambulation, and positioning tasks to promote comfort and prevent complications.
Education
CNA - Certified Nursing Assistant
The Woodlands
Arnold, MOCERTIFIED MEDICAL ASSISTANT - Medical Assisting, Billing And Coding
St. Louis College of Health Careers
St Louis, MOHigh School Diploma -
Fox High School
Arnold, MOSkills
- Achieved high client satisfaction through effective relations management
- Increased office productivity by optimizing appointment scheduling
- Enhanced communication flow with proficient multi-line phone system management
- Delivered outstanding patient care, resulting in positive feedback
- Drove customer service excellence, contributing to client retention
- Improved record management accuracy, reducing errors
- Accelerated insurance verification and pre-certification turnaround times
- Advanced care quality in diabetes, dementia, and geriatrics
- Expanded service capabilities in orthopedics and durable medical equipment
Timeline
Childcare Provider
Private Duty Home Care
07.2023 - Current
Home Health Caregiver
Private Duty Home Health
09.2019 - 12.2021
Certified Nursing Assistant
The Woodlands
07.2017 - 01.2018
CNA - Certified Nursing Assistant
The Woodlands
CERTIFIED MEDICAL ASSISTANT - Medical Assisting, Billing And Coding
St. Louis College of Health Careers
High School Diploma -
Fox High School