Michelle Lavelle
Columbus
Summary
Accomplished Mortgage Processor at Telhio Credit Union Inc., adept at managing high volumes of loan applications with precision and efficiency. Leveraged strong communication and organization skills.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
16
16
years of professional experience
Work History
Mortgage Processor
Telhio Credit Union
11.2011 - Current
- Process mortgage applications efficiently, ensuring compliance with regulations and company policies.
- Review financial documents for accuracy, verifying borrower information to facilitate timely approvals.
- Communicate effectively with clients and real estate agents to gather necessary documentation and resolve issues.
- Coordinate with underwriters to expedite loan processing and address inquiries regarding application status.
- Utilize mortgage processing software to manage application workflows and maintain organized files.
- Collaborate with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Manage a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handle any conditions sent from underwriting departments.
- Work with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Bartender/server
Third Base Pint House
02.2025 - 07.2025
- Prepared and served a variety of drinks as well as serving food.
- Managed inventory levels, restocking supplies.
- Trained new staff on bar procedures, drink recipes, and customer engagement techniques.
- Monitored cash register transactions, ensuring accuracy in cash handling and sales reporting.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Kingys
10.2017 - 01.2025
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender/server
Smokey Bones Bar & Fire Grill
04.2009 - 09.2017
- Prepared and served beverages to ensure customer satisfaction.
- Engaged with customers to provide personalized service and recommendations.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
Education
Walnut Ridge
Columbus, OHSkills
- Strong communication skills
- Collaboration and teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Bartender/server
Third Base Pint House
02.2025 - 07.2025
Bartender
Kingys
10.2017 - 01.2025
Mortgage Processor
Telhio Credit Union
11.2011 - Current
Bartender/server
Smokey Bones Bar & Fire Grill
04.2009 - 09.2017
Walnut Ridge
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