Job Search Status
Open to workDesired start date: Immediately
Open To Work
Michelle L. Carolan
Maricopa,AZ
Work Preference
Summary
Collections and administrative professional with expertise in managing customer accounts and resolving payment issues. Demonstrated success in enhancing customer satisfaction through effective communication and customized payment plans. Focused on improving operational efficiency and achieving positive outcomes.
Overview
2022
2022
years of professional experience
Work History
Medical Imaging Scheduler
Banner Imaging
Tempe, Arizona
2022 - 2024
- Scheduled patient imaging appointments using electronic health record systems to optimize appointment flow.
- Coordinated with medical staff to verify patient eligibility and provide preparation instructions, ensuring readiness for imaging procedures.
- Managed patient communications for appointment confirmations and changes, enhancing patient experience and reducing no-show rates.
- Maintained accurate patient records and updated scheduling information daily.
- Ensured compliance with safety protocols during imaging procedures.
Collections Representative I, Collections Representative II, Loss Recovery/Reinstatement Representative
GM Financial/Americredit
Chandler, GA
08.2007 - 05.2021
- Collected on accounts over five days past due and 91+ charge-off assignments.
- Managed voluntary and involuntary repossession accounts, ensuring compliance with state regulations.
- Followed up with agents for updates on repossession accounts, ensuring efficient processing.
- Initiated replevin and litigation processes, maintaining close contact with attorneys.
- Created and enforced stipulation agreements in accordance with court orders.
- Calculated reinstatement fees accurately while preparing necessary releases.
- Educated customers on available financial products and resolved payment inquiries effectively.
- Utilized skip tracing techniques to locate delinquent debtors and document collection efforts.
Executive Administrative Assistant
DML Benefits, LLC
Columbus, USA
10.2006 - 07.2007
- Coordinated executive schedules and managed calendar appointments efficiently.
- Provided executive administrative support to business leaders and retirement benefits processors, ensuring seamless operations and effective communication.
- Prepared and distributed meeting agendas and minutes for team discussions.
- Assisted in organizing corporate events and employee training sessions.
Recovery Analyst I, Recovery Analyst II and Recovery Specialist II
Blue Cross/Blue Shield of Georgia
Columbus, USA
04.2003 - 09.2006
- Medicare Secondary Payor Unit / Medicare Part A Fraud Investigation
- Investigated Medicare Part A cases for potential fraud, collaborating with nursing staff to assess accuracy of submitted claims.
- Analyzed claims data to identify recovery opportunities and trends.
- Reviewed medical records to ensure accuracy and compliance with policies.
Education
GED -
Phillips Junior College
Springfield, MO01-1987
Phillips Junior College - Medical Assisting program
Phillips Junior College
Skills
- Patient scheduling
- Medical records verification
- Patient administration
- Health management
- Scheduling efficiency
- Recordkeeping
- Computer proficiency
- Attention to detail
- Team collaboration
- Problem solving
- Adaptability
- Customer relationship management
- Conflict resolution
- Organizational skills
- Communication skills
Prior Employers
- DML Benefits, LLC, Columbus, GA, 10/01/06, 07/01/07, Executive Administrative Assistant, Provided executive administrative duties and support for business leaders and all retirement benefits processors.
- Blue Cross/Blue Shield of Georgia, Columbus, GA, 04/01/03, 09/01/06, Recovery Analyst I, Recovery Analyst II, Recovery Specialist II, Medicare Secondary Payor Unit / Medicare Part A Fraud Investigation, Reviewed and identified Medicare Part A cases for potential fraud. Worked with our nursing staff who also did a review if claims submitted.
Timeline
Collections Representative I, Collections Representative II, Loss Recovery/Reinstatement Representative
GM Financial/Americredit
08.2007 - 05.2021
Executive Administrative Assistant
DML Benefits, LLC
10.2006 - 07.2007
Recovery Analyst I, Recovery Analyst II and Recovery Specialist II
Blue Cross/Blue Shield of Georgia
04.2003 - 09.2006
Medical Imaging Scheduler
Banner Imaging
2022 - 2024
GED -
Phillips Junior College
Phillips Junior College - Medical Assisting program
Phillips Junior College