Michelle Lee

• Sampled materials and products to conduct in-depth measurements and tests.
• Helped uncover and fix production problems in order to reduce overall defect rates.
• Performed thorough inspections of incoming materials and outgoing products.
• Evaluated samples against standards by completing measurements, visual inspections, and other established tests.

Worked on the floor manifesting orders and placing packing slips on out going orders worked in the shipping office as back up when needed processing shipments to distribute to proper locations.

• Delegated work to employees based on shift requirements, individual strengths and unique training
• Processed shipments
• Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
• Hired, trained and managed team of 6 associates, including evaluating performance and enforcing disciplinary actions
• Trained all new assistant managers and associates on store security, monetary procedures and customer service expectations
• Counted cash drawers and made bank deposits
• Addressed customer inquiries and resolved complaints
• Delivered excellent customer service by greeting and assisting each customer