Michelle Leister

• Check in patients for appointments, collect patient co-pays, scheduling appointments, and checking insurance eligibility.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.

Courteously and professionally answer and dispatch all received calls, alarms and emergent situations in a timely manner. Able to remain calm and organized under all types of situations. Served as a liaison between the hospital and the public by providing information and assurance of routing calls to the appropriate departments or area as needed.