Michelle Leiva
Fayetteville,NC
Summary
Driven and bilingual professional with a robust background in customer service and sales, notably at Whole Food Market. Excelled in enhancing customer satisfaction through exceptional service and effective communication. Demonstrated proficiency in time management and bilingual fluency in Spanish, significantly contributing to team efficiency and productivity.
Overview
11
11
years of professional experience
Work History
Sales Associate
Whole Food Market
Fort Lauderdale, Florida
01.2017 - 06.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Gas Station Attendant
Mobil Gas Station
Fort Lauderdale, Florida
03.2014 - 10.2017
- Greeted customers, answered questions and provided assistance with purchases.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Operated cash register to process customer transactions accurately and efficiently.
- Stocked shelves with merchandise and ensured that pricing was correct.
- Performed daily inventory checks on various products to ensure adequate stock levels.
- Verified age requirements for purchase of alcohol and tobacco products.
- Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
Pet Care Specialist
Pet Smart Corporate Office
Fort Lauderdale, Florida
04.2010 - 11.2013
- Provided pet owners with detailed instructions and guidelines on how to properly care for their pets.
- Conducted daily health checks of all animals in the facility to ensure they were healthy and free from any illnesses or injuries.
- Assisted in administering medication, vaccinations, and other treatments as prescribed by veterinarians.
- Performed basic grooming duties such as brushing fur coats and trimming nails.
Education
High School Diploma -
Hallandale High School
Hallandale, FL01-2005
Skills
- Time management
- Excellent people skills
- Bilingual fluency in Spanish
- Verbal/written communication
- Money handling
- Customer service
Languages
Spanish
Professional
Timeline
Sales Associate
Whole Food Market
01.2017 - 06.2021
Gas Station Attendant
Mobil Gas Station
03.2014 - 10.2017
Pet Care Specialist
Pet Smart Corporate Office
04.2010 - 11.2013
High School Diploma -
Hallandale High School
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