Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Lespinasse

Apopka,FL

Summary

Healthcare Administrator specializing in healthcare operations, with expertise in optimizing workflows and managing health insurance processes. Demonstrated success of enhancing operational efficiency and fostering strong relationships through effective communication. Dedicated to maintaining data integrity and improving patient care while raising departmental quality standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Clinical Learning Operations Supervisor

AdventHealth
Altamonte Springs, FL
05.2024 - Current
  • Supervised team of Coordinators to enhance operational efficiency.
  • Assisted in interviewing and hiring candidates to build strong teams.
  • Collaborated with leadership to execute bi-annual evaluations effectively.
  • Coordinated Clinical program logistics, course enrollment, and CEU support activities.
  • Contributed to process improvement initiatives to optimize workflows.
  • Supported departmental quality standards and initiatives consistently.
  • Managed client inquiries with prompt and effective responses.

Patient Advocate

Adventhealth Medical Group Spine Health
Altamonte Springs, FL
07.2023 - Current
  • Facilitated communication with insurance companies to obtain referral information.
  • Managed office appointment scheduling to optimize patient flow.
  • Provided support and guidance for patient inquiries and concerns.
  • Prepared registration documents and charts to ensure accurate patient records.
  • Acted as liaison among patients, insurance companies, and physicians to enhance collaboration.

Surgical Coordinator/Office Support

Tom Winters, MD Orthopaedics & Sports Medicine
Orlando, FL
10.2016 - 08.2022
  • Performed data entry for financial records with high accuracy and attention to detail.
  • Facilitated strategic planning initiatives to enhance operational efficiency.
  • Prepared charts for patient reviews, ensuring all information is current.
  • Developed strong relationships with physicians, supervisors, and colleagues to promote collaboration.
  • Educated patients on procedures and billing processes to improve understanding.
  • Managed billing processes using CPT and ICD codes for accurate claims processing.
  • Acted as primary contact for insurance companies, resolving inquiries efficiently.
  • Scheduled procedures and appointments to optimize patient flow.

Internship, Nursing Administration

AdventHealth Altamonte Springs
AdventHealthAltamonte Springs
  • Executed data entry for financial records with high accuracy and efficiency.
  • Conducted strategic planning sessions to align departmental goals with organizational objectives.

Education

Bachelor of Science in Health Services Administration -

University of Central Florida
08.2022

Associate of Arts in General Studies -

Valencia College
12.2018

Skills

  • Workflow Optimization
  • HIPAA Compliance
  • Data Integrity
  • Office Administration
  • Health Insurance Processing
  • Operational Processes
  • Highly Organized
  • Strong Interpersonal Skills
  • Resourceful and Analytical
  • Attention to Detail
  • Decision-Making
  • Data Entry and Review

Certification

  • ADVENTHEALTH LEADERSHIP JOURNEY CERTIFICATION
  • BLS ACCREDITED
  • IHI QUALITY IMPROVEMENT/PATIENT SAFETY ACCREDITED
  • CITI PROGRAM BIOMEDICAL RESEARCH CERTIFICATION

Timeline

Clinical Learning Operations Supervisor

AdventHealth
05.2024 - Current

Patient Advocate

Adventhealth Medical Group Spine Health
07.2023 - Current

Surgical Coordinator/Office Support

Tom Winters, MD Orthopaedics & Sports Medicine
10.2016 - 08.2022

Internship, Nursing Administration

AdventHealth Altamonte Springs

Bachelor of Science in Health Services Administration -

University of Central Florida

Associate of Arts in General Studies -

Valencia College

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