Michelle Letterer
Seattle,WA
Summary
Experienced supervisor with over 21 years in retail management, recognized for implementing safety protocols and optimizing workflows. Proven ability to enhance customer satisfaction through effective team training and engagement strategies, driving sales and operational excellence.
Overview
22
22
years of professional experience
Work History
Wait Staff Member
Bindaas Indian Restaurant & Sports Bar
Renton, WA
06.2025 - 05.2026
- Provided prompt and attentive service to customers, enhancing dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed cash register operations, processing payments efficiently and accurately.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Adapted quickly to changing customer demands during peak hours, ensuring satisfaction.
- Supported training of new staff members on restaurant procedures and service standards.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
Supervisor
Safeway
Bellevue, WA
06.2004 - 11.2024
- During my 21 years of employment at Safeway I worked in and managed multiple departments, floral, bakery and deli. I held a store supervisor position for 10 years. I worked as a cashier and handled money transfers in the customer service department.
- Supervised daily operations, ensuring compliance with safety and health regulations.
- Trained and mentored new team members on store procedures and customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Led initiatives to enhance customer satisfaction through staff engagement and service training programs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Bellevue College
Bellevue, WASkills
- Team leadership management experience
- Exceptional customer service
- Guest engagement
- Strong multitasking
- Efficient organization
- POS system operation
- Following safety protocols
- Professional appearance
- Strong work ethic
- Safe food handling
- Sales techniques
Timeline
Wait Staff Member
Bindaas Indian Restaurant & Sports Bar
06.2025 - 05.2026
Supervisor
Safeway
06.2004 - 11.2024
High School Diploma -
Bellevue College