Michelle Li
Schenectady,NY
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
1
1
Certificate
4
4
years of post-secondary education
Work History
Receptionist
Pathways Nursing And Rehabilitation Center
03.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Maintained visitor log for entering and leaving facility for security purposes.
Cashier
New Panda Chinese Restaurant
07.2018 - 08.2021
- Performed cash transactions to complete customer purchases.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Worked with floor team and managers to meet wide range of customer needs.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
Education
Mohonasen Senior High School
Schenectady, NY 09.2017 - 09.2021
Associate of Science - Nursing
The Saint Peter's School of Nursing
Albany, NY12.2024
Bachelor of Science Nursing - Nursing
The College of Saint Rose
Albany, NY05.2025
Skills
- Customer/Client Relations
- Mail Handling
- Multi-Line Telephone Systems
- Security Awareness
- Data Inputting
- Time Management
- Organizational Skills
- Microsoft Office Proficiency
Languages
Chinese (Mandarin)
Full Professional
English
Native or Bilingual
Chinese (Fuzhounese dialect)
Native or Bilingual
Certification
American Red Cross: CPR/AED for Professional Rescuers-BL
Date Completed: 6/10/2022
Validity period: 2 years
Timeline
Receptionist
Pathways Nursing And Rehabilitation Center
03.2023 - Current
Cashier
New Panda Chinese Restaurant
07.2018 - 08.2021
Mohonasen Senior High School
09.2017 - 09.2021
American Red Cross: CPR/AED for Professional Rescuers-BL
Date Completed: 6/10/2022
Validity period: 2 years
Associate of Science - Nursing
The Saint Peter's School of Nursing
Bachelor of Science Nursing - Nursing
The College of Saint Rose
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