Michelle Liley
Phoenix,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
St. Joseph's Hospital And Medical Center
06.2008 - Current
- Answered over 50 phone calls per day and responded to inquiries from customers, vendors and other external contacts.
- Controlled Operations hub of a 500+ bed facility, taking Security, Med Gas and Facilities calls
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Assisted management with special projects to complete all tasks by deadlines
PBX Operator
St. Joseph's Hospital And Medical Center
06.2002 - 06.2008
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing 300 calls per day efficiently while maintaining professionalism and upbeat tone.
- Trained and mentored new PBX operations employees.
- Answered calls on three rings and engaged customers with friendly, professional demeanor.
- Operated switchboard and routed incoming calls to appropriate departments.
- Connected callers with appropriate professional, department, or business.
- Maintained accurate records of calls placed and received.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Created and maintained company phone directory with current extensions and staff information.
Education
Bachelor of Arts - Communication
Arizona State University West Campus
4701 W Thunderbird Rd 05.2017
Skills
- Inbound Phone Call Handling
- Project Management
- Data Collection
- Verbal and Written Communication
- Schedule Management
- Special Requirements
- Microsoft Office
- Interdepartmental Communication
- Administrative and Clerical Support
- Administration and Operations
Certification
FEMA -
· (CERT) Member (Community Emergency Response Team)
· (HERT)Hospital Emergency Response Training for Mass Casualty Incidents
Fema • CERT Member (Community Emergency Response Team) • Hospital Emergency Response Training for Ma
The class was taken in Anniston, Alabama for the CERT and the HERT which assists one in the event of a Gamma Knife takeover.
Timeline
Administrative Coordinator
St. Joseph's Hospital And Medical Center
06.2008 - Current
PBX Operator
St. Joseph's Hospital And Medical Center
06.2002 - 06.2008
Bachelor of Arts - Communication
Arizona State University West Campus
Similar Profiles
Josephine SevignyJosephine Sevigny
Manager of Hospital Operations FSEDs at St. Joseph's Hospital and Medical CenterManager of Hospital Operations FSEDs at St. Joseph's Hospital and Medical Center
Deneen MacyDeneen Macy
Registered Nurse, Emergency Department at St. Joseph's Hospital and Medical CenterRegistered Nurse, Emergency Department at St. Joseph's Hospital and Medical Center
Dana BannayanDana Bannayan
COPE Health Scholar at St. Joseph's Hospital and Medical CenterCOPE Health Scholar at St. Joseph's Hospital and Medical Center
Breanna NguyenBreanna Nguyen
Volunteer in Nurse Department at St. Joseph's Hospital and Medical CenterVolunteer in Nurse Department at St. Joseph's Hospital and Medical Center
Roman TreppaRoman Treppa
Owner/Operator at Roman Treppa ProductionsOwner/Operator at Roman Treppa Productions