Summary
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Lin

Management
Saline,MI

Summary

Dynamic operations leader with a strong background in team development, conflict resolution, and customer satisfaction. Proven ability to streamline processes, improve staff performance, and create positive work environments that drive productivity. Experienced in managing teams in high-pressure environments while maintaining exceptional service standards. Bilingual in English and Mandarin, with a passion for fostering inclusive, high-performing teams that deliver exceptional customer experiences.

Work History

Supervisor of Operations

KPOT
Ann Arbor, MI
11.2023 - 05.2024
  • Led a team of 20 staff, implementing performance evaluation strategies that improved team productivity by 20% within 3 months
  • Developed and maintained staff schedules to optimize efficiency, reducing shift conflicts by 30% and improving team morale
  • Fostered a collaborative work environment by establishing clear communication channels and accountability practices

Waitress/Cashier

Evergreen Oriental Inc.
Ann Arbor, MI
  • Delivered exceptional customer service in a fast-paced environment, consistently earning positive feedback and increasing repeat customer visits by 15%
  • Managed up to 8 tables during peak hours while maintaining 98% accuracy in order fulfillment
  • Collaborated with kitchen staff to resolve order discrepancies quickly, minimizing customer wait times by 25%

Operations Manager Intern

Evergreen Oriental Inc
Ann Arbor, MI
  • Managed daily operations for a 10-person team in a busy fine-dining establishment, ensuring seamless service flow and customer satisfaction
  • Optimized staff scheduling based on workload projections to ensure adequate coverage without unnecessary overtime expenses
  • Streamlined operations by identifying inefficiencies and implementing process improvements

Education

Bachelor - Management

Eastern Michigan University
Ypsilanti, MI
04.2025

Skills

  • Leadership & Staff Development
  • Conflict Resolution & Problem-Solving
  • Operations & Process Optimization
  • Scheduling & Time Management

Languages

  • Chinese (Mandarin), Native or Bilingual
  • English, Bilingual

Timeline

Supervisor of Operations

KPOT
11.2023 - 05.2024

Waitress/Cashier

Evergreen Oriental Inc.

Operations Manager Intern

Evergreen Oriental Inc

Bachelor - Management

Eastern Michigan University

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Michelle LinManagement