Richard Donato
Indianapolis,IN
Summary
Results-driven leader with MBA and extensive experience in healthcare administration and operational management. Expertise in aligning strategic initiatives with business objectives and utilizing data for informed decision-making. Proven ability to enhance outcomes, scale operations, and achieve measurable impact through effective team collaboration.
Overview
5
5
years of professional experience
Work History
Center Operations Supervisor
Oak Street Health- CVS Health
Indianapolis, Indiana
05.2025 - Current
- Assisted in daily operations and management of practice activities.
- Coordinated patient scheduling and appointment reminders for improved efficiency.
- Facilitated communication between staff, patients, and healthcare providers effectively.
- Implemented office procedures to enhance workflow and service delivery.
- Organized training sessions for new staff on office policies and procedures.
- Oversaw scheduling of patients and managed appointment bookings.
- Conducted regular meetings with practice staff to review job performance and discuss operational goals.
- Created reports on operational metrics such as revenue generation, patient satisfaction scores.
Senior Account Executive
HID
Indianapolis, Indiana
05.2024 - 05.2025
- Established relationships with clients through regular communication and follow-up activities.
- Analyzed account performance data to identify opportunities for improvement.
- Facilitated training sessions for accounts on product features, benefits, and best practices.
- Managed the onboarding process for new accounts.
- Recruited, hired and trained new account managers
- Organized team meetings to discuss goals, challenges, and performance improvements.
- Employee performance reviews, disciplinary actions, and training programs.
Practice Manager
HCA Physician Services
Miami, Florida
08.2022 - 09.2023
- Managed daily operations of physician practice to ensure efficient workflow.
- Trained new employees on practice protocols.
- Ensured accuracy of patient records through regular audits of medical charts.
- Resolved conflicts between staff members or patients in a timely manner.
- Coordinated meetings between physicians, staff members.
- Recruited, hired and trained new employees as needed for efficient functioning of office operations.
- Reviewed monthly reports to monitor quality assurance metrics across departments.
Patient Access Supervisor
Capital Health Medical Center
Pennington, New Jersey
04.2020 - 08.2022
- Trained staff on patient access policies and procedures to ensure compliance.
- Trained new hires on electronic medical records system used in patient access.
- Supervised patient registration and intake processes.
- Monitored employee performance and provided feedback on areas of improvement.
- Managed workflow within the department to ensure timely completion of tasks.
- Monitored feedback to identify opportunities for service enhancement.
Education
MBA - Business Administration
Purdue University
West Lafayette, IN02-2025
Skills
- Leadership & Staff Development
- Budgeting and financial management
- EHR/EMR (Epic, Cerner, Athena)
- Project management
- Strategic planning
- Compliance & Risk Management
- Performance Metrics & Reporting
Timeline
Center Operations Supervisor
Oak Street Health- CVS Health
05.2025 - Current
Senior Account Executive
HID
05.2024 - 05.2025
Practice Manager
HCA Physician Services
08.2022 - 09.2023
Patient Access Supervisor
Capital Health Medical Center
04.2020 - 08.2022
MBA - Business Administration
Purdue University