Michelle L. Jones
Granite Falls,NC
Summary
Dynamic sales professional with a proven track record at C and C Sales, excelling in customer relationship management and order management. Adept at fostering loyalty and repeat business through effective communication and strategic event planning. Recognized for enhancing customer satisfaction and driving sales growth in competitive markets.
Overview
31
31
years of professional experience
Work History
Independent Sales Rep
C and C Sales
Granite Falls, NC
01.2024 - Current
- Built relationships with key stakeholders in fishing and hunting industry in NC
- Provided exceptional customer service to stores and manufacturers, fostering loyalty and repeat business
- Managed orders, inventory, and shipments to enhance customer satisfaction
- Assisted with marketing initiatives and event planning in the fishing industry
Sleep Technician- PRN
UNC Health Blue Ridge
Morganton, NC
01.2020 - Current
Administrative Associate II
Broughton Hospital
Morganton, NC
01.2019 - Current
- Performed general office and administrative support tasks, facilitating daily operations.
- Perform Administrative Duties
- Responded promptly to incoming telephone calls, providing information and assistance to callers.
- Greeted visitors and escorted them to visiting areas, ensuring smooth flow during patient meetings.
- Screen incoming visitors with a security wand for security purposes.
- Monitor Front Lobby and Door Call Systems
- Perform customer service work in computer.
Sleep Technician
Mountain Sleep & Respiratory Medicine
Asheville, NC
01.2009 - 01.2019
- Trained and supervised Technicians in training, enhancing team competency and quality of patient care.
- Set up room for each patient with proper equipment for sleep apnea test.
- Obtain patient information prior to sleep study. Orally communicate procedure.
- Prepare patient for sleep study and perform patient hook-up.
- Conduct sleep study, staging and scoring patients. Perform necessary steps for multiple patients to meet deadlines for the tests. Monitor patients throughout the night via video monitor and reading of data scan on computer.
- Collaborated with VA patients to ensure tailored and compassionate care throughout sleep studies.
- Follow necessary procedures when working with patients with disabilities.
- Prepare doctor's report at end of study and print patient paperwork.
- Cleaned and sterilized medical equipment, ensuring patient safety and compliance with health regulations.
- Worked in team environment with other Sleep Technicians and Medical and Office Staff.
Sleep Technician
Park Ridge Health
Asheville, NC
01.2014 - 01.2017
- Conducted sleep studies, staged and scored patients while managing multiple tests to meet deadlines. Monitored patients overnight via video and data readings.
- Prepare patient for sleep study and perform patient hook-up.
- Set up patient rooms with appropriate equipment for sleep apnea tests, ensuring readiness for studies.
- Obtain patient information prior to sleep study. Orally communicate procedure.
- Assisted VA patients during sleep studies, fostering comfort and clarity about procedures.
- Followed procedures for working with patients with disabilities.
- Prepare doctor's report at end of study.
- Cleaned and sterilized testing equipment to maintain hygiene standards.
- Worked in team environment with other Sleep Technicians and Medical/Office Staff.
Receptionist
NCDMV
Hickory, NC
01.2005 - 01.2006
- Perform receptionist duties and provide administrative support.
- Answered multiple phone lines and worked extensively with the public.
- Facilitated customer service interactions, enhancing client satisfaction.
- Supported examiners during evaluations, ensuring smooth operational flow.
Sales Assistant
Curves
Granite Falls, NC
01.2004 - 01.2005
- Guided customers through personalized workout routines to enhance fitness goals.
- Conducted sales calls to potential clients while managing administrative tasks to support sales efforts.
- Processed client paperwork and entered data into computer to maintain accurate client records.
Legal Assistant
District Attorney
Hickory, NC
01.2001 - 01.2002
- Coordinated schedules for assistant district attorney's office to ensure timely case management.
- Managed receptionist duties and provided comprehensive administrative support to enhance office efficiency.
- Answered multiple phone lines and worked extensively with public.
- Prepared court docket and input information into computer.
- Perform general office duties including typing, data entry, word processing, and Excel spreadsheets. Proficient in Microsoft Office Suite. Maintained fax machine, copier, and printer.
Courier/Receptionist
Mann Travels
Hickory, NC
01.1995 - 01.2001
- Performed receptionist duties and provided essential office and administrative support to maintain workflow.
- Answered multiple phone lines and worked extensively with public.
- Delivered travel documents to multiple businesses via company vehicle.
- Collected payments from clients, ensuring accurate transaction processing.
- Made daily bank deposits.
- Performed general office duties such as typing, data entry, and word processing.
- Entered invoices into computer system, maintaining accurate financial records.
- Operated fax machine, copier, and printer.
Courier
DHL
Hickory, NC
01.2003
- Delivered packages promptly to various locations within designated routes.
- Coordinated timely delivery and pickup of packages across various locations.
- Loaded and unloaded cargo efficiently to ensure timely departures.
- Maintained accurate delivery logs for tracking shipments and schedules.
Education
Associates Degree - Applied Science -Polysomnography
Catawba Valley Community College
Hickory, NC01-2009
Graduated -
East Burke High School
Icard, NC01-1988
Skills
- Lead generation
- Sales forecasting
- Customer relationship management
- Order management
- Inventory control
- Data analysis
- Effective communication
References
- Stefanie Beard, Former Lead Tech, Mountain Sleep & Respiratory Medicine, Asheville, NC, 828-707-4311
- Sandra Pressnell, Administrative Associate II, Broughton Hospital, Morganton, NC, 828-334-5580
- Lynn Johnson, Former Sleep Technician, Mountain Sleep & Respiratory Medicine, Asheville, NC, 828-423-9319
Lab Clinical Experience
288, Catawba Valley Community College, Performed lead placements, Practiced staging and scoring polysomnograms, Completed required paperwork
Clubs Honors
- Polysomnography Club, Catawba Valley Community College
- High Honors List, Catawba Valley Community College
- Employee of the Year Award, 2010, Mountain Sleep & Respiratory Medicine
Timeline
Independent Sales Rep
C and C Sales
01.2024 - Current
Sleep Technician- PRN
UNC Health Blue Ridge
01.2020 - Current
Administrative Associate II
Broughton Hospital
01.2019 - Current
Sleep Technician
Park Ridge Health
01.2014 - 01.2017
Sleep Technician
Mountain Sleep & Respiratory Medicine
01.2009 - 01.2019
Receptionist
NCDMV
01.2005 - 01.2006
Sales Assistant
Curves
01.2004 - 01.2005
Courier
DHL
01.2003
Legal Assistant
District Attorney
01.2001 - 01.2002
Courier/Receptionist
Mann Travels
01.1995 - 01.2001
Associates Degree - Applied Science -Polysomnography
Catawba Valley Community College
Graduated -
East Burke High School