Michelle L. Larsen
Shelley,USA
Summary
Dynamic Certified Pharmacy Technician with a proven track record at Mountain View Hospital, excelling in compounding medications and ensuring regulatory compliance. Recognized for exceptional problem-solving and organizational skills, I effectively trained new staff and maintained high-quality standards, enhancing patient care and satisfaction. Committed to delivering outstanding service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Certified Pharmacy Technician
Mountain View Hospital, (TCI and Infusion)
Idaho Falls, Idaho
09.2022 - Current
- Ensured compliance with safety protocols and regulatory standards in compounding.
- Operated specialized equipment for mixing and packaging compounded medications.
- Trained new technicians on compounding procedures and quality assurance practices.
- Conducted quality checks on compounded products before distribution to patients.
- Conducted daily maintenance tasks such as cleaning the work area, washing glassware and autoclaving instruments.
- Verified accuracy of all prepared products before dispensing.
- Followed proper aseptic technique while preparing sterile products.
Certified Pharmacy Tech
Broulims Pharmacy
Shelley, ID
12.2019 - 09.2022
- Accurately processed incoming prescriptions and resolved insurance issues.
- Provided exceptional customer service by answering inquiries and resolving issues.
- Trained new staff on pharmacy procedures and customer service best practices.
- Maintained functionality of Prada filling machine for optimal performance.
- Delivered exceptional customer service to enhance client satisfaction.
- Placed inventory orders to ensure adequate stock levels.
- Administered vaccines as a certified immunizer when required.
Certified Pharmacy Tech
Heartland Pharmacy
Ammon, ID
06.2018 - 12.2019
- Filled blister packs with prescribed medication in strict adherence to Heartland policy and regulations.
- Managed inventory processes by rotating stock and removing expired or damaged products.
- Resolved discrepancies in drug counts to maintain accurate inventory records.
- Placed pharmacy orders to guarantee consistent availability of medications.
- Distributed controlled medications in compliance with regulatory standards.
- Compounded medications for tailored patient care as required.
Customer Service Associate
Expressions Vinyl
Shelley, ID
05.2017 - 05.2018
- Promptly addressed customer inquiries via email, phone calls, and live chat regarding orders and concerns.
- Processed orders through the company's online platform efficiently.
- Cultivated empathic customer relationships, earning recognition for exceptional service.
- Processed credit card and cash payments efficiently using Shopify software.
- Resolved conflicts effectively, consistently boosting customer satisfaction.
- Maintained accurate records of customer interactions and transactions.
Pharmacy Tech
Kmart Pharmacy
Ammon, ID
11.2015 - 05.2017
- Accurately prepared all medications using proper techniques and calculations.
- Labeled and packaged medications in accordance with Kmart policy and legal regulations.
- Managed patient communication over the phone for prescription refill requests.
- Entered personal and insurance information into computer system for record keeping.
- Dispensed medications to customers, ensuring compliance with regulations.
- Operated pharmacy software for efficient prescription processing and documentation.
Education
CERTIFIED IMMUNIZER -
IDAHO STATE UNIVERSITY
01.2020
PTCB CERTIFICATION -
IDAHO FALLS
IDAHO FALLS, ID01.2019
Firth high school -
Firth high school
Firth, ID01.1996
CERTIFIED NURSING ASSITANT TRAINING -
E.I.T.C.
IDAHO FALLS, ID01.1995
Skills
- Multitasking ability
- Compounding medications
- Aseptic technique
- Regulatory compliance
- Problem solving
- Organizational skills
- Energetic work ethic
- Customer orientation
- Time management
- Courteous demeanor
References
Upon request
Timeline
Certified Pharmacy Technician
Mountain View Hospital, (TCI and Infusion)
09.2022 - Current
Certified Pharmacy Tech
Broulims Pharmacy
12.2019 - 09.2022
Certified Pharmacy Tech
Heartland Pharmacy
06.2018 - 12.2019
Customer Service Associate
Expressions Vinyl
05.2017 - 05.2018
Pharmacy Tech
Kmart Pharmacy
11.2015 - 05.2017
CERTIFIED IMMUNIZER -
IDAHO STATE UNIVERSITY
PTCB CERTIFICATION -
IDAHO FALLS
Firth high school -
Firth high school
CERTIFIED NURSING ASSITANT TRAINING -
E.I.T.C.