Tammy Ferris

• Solved customer problem over telephone, through text and email
• Worked remotely from home on Company Platforms
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Entered and processed patients' prescriptions into internal system.

• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
• Collected co-payments or full payments from customers.
• Trained new pharmacy technicians and coordinated day-to-day assignments.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Answered patients' questions and troubleshot prescription issues.
• Prepared bottle labels.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Collected co-payments or full payments from customers.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Trained and supervised new pharmacy technicians and coordinated day-to-day assignments.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.

An independent, family owned pharmacy setting was a different view for me, but I was able to learn different skills from my manager Bill Halstead. Third Party billing was slightly different then what I was used to, but I am very adaptable to different surroundings.

• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Collected co-payments or full payments from customers.
• Reviewed and verified customer information and insurance provider information.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Entered and processed patients' prescriptions into internal system.
• Counted and labeled prescriptions with correct item and quantity.

Working in a retail setting after Price Chopper had closed it's doors. Many of my customers followed me over to Walgreens as well as my Pharmacy Supervisor. Basically set up the store for opening its doors as a new retail location.

• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Entered and processed patients' prescriptions into internal system.
• Counted and labeled prescriptions with correct item and quantity.

I worked in a retail setting at the Grocery Store and learned most of my skills from my Pharmacy Supervisor and Pharmacy Co worker.

• Stocked, labeled, and inventoried medication to keep accurate records.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Set up and modified patient profiles to include current medications and insurance details.
• Resolved third-party billing, computer system and customer service issues.
• Managed opening and closing duties for pharmacy.
• Counted and labeled prescriptions with correct item and quantity.