Michelle Lockard
Wardner,ID
Summary
Dynamic and dependable professional with extensive experience as a Professional Pet Groomer and in various roles in the hospitality industry. Proven track record in customer service and time management, enhancing client retention through exceptional care and attention to detail. Skilled in record keeping and fostering a welcoming environment.
Overview
32
32
years of professional experience
Work History
Professional Pet Groomer
Self Employed
Richland, WA
05.1998 - 10.2020
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Result Fostered a welcoming atmosphere within the grooming facility by creating a comfortable waiting area for pets and their owners.
- Provided comprehensive pre-grooming consultations, discussing client preferences and addressing any concerns or special requests.
- Offered additional services such as nail trimming, ear cleaning, and teeth brushing, contributing to the overall health of pets in our care.
- Implemented effective time-management strategies, allowing for the completion of more appointments per day without sacrificing quality of service.
- Increased repeat business through exceptional customer service and attention to detail in grooming tasks.
- Educated clients on proper at-home pet care techniques, promoting overall animal health and well-being between grooming appointments.
Bookeeper Server Bartender
Sea Galley Restaurant
Kennewick, WA
05.1988 - 05.2000
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
GED -
Buena High School
Ventura, CASkills
- Cleanliness and organization
- Time management mastery
- Record keeping accuracy
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
Timeline
Professional Pet Groomer
Self Employed
05.1998 - 10.2020
Bookeeper Server Bartender
Sea Galley Restaurant
05.1988 - 05.2000
GED -
Buena High School