Michelle Long
Kimberly,WI
Summary
Highly driven General Manager with a proven track record at O.B.'s Brau Haus, excelling in employee training and conflict resolution. Cultivated lasting customer relationships while enhancing sales through effective communication and meticulous staff scheduling. Demonstrated strong organizational skills, ensuring compliance with health standards and driving business development through accurate sales tracking.
Overview
6
6
years of professional experience
Work History
General Manager
O.B.'s Brau Haus
Appleton, WI
10.2018 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting customer relationships.
- Provided leadership and mentoring to newly hired employees.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints quickly while maintaining high quality standards of service.
- Administered employee discipline through verbal warnings.
- Used excellent communication to engage customers in conversation and effectively determine their needs and likes.
- Supervised employees through planning, direction, and leading by example.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Ensured compliance with local health department regulations regarding food safety standards.
- Tracked monthly sales to generate reports for business development planning.
- Completed thorough opening, closing, and shift change duties to maintain high standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed all aspects of daily business operations, including staffing, scheduling, customer service, and sales.
- Built and maintained loyal, long-term customer relationships through effective communication.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Education
Some College (No Degree) -
University of Wisconsin, Milwaukee
Milwaukee, WISome College (No Degree) -
Fox Valley Technical College
Appleton, WISkills
- Employee training
- Recruitment and hiring
- Effective communication
- Customer relations and experiences
- Sales tracking
- Staff scheduling
- Conflict resolution
- Strong organizational skills
- Multitasking in a high-pressure environment
- Financial management
- Staff supervision
- Attention to detail
- Accuracy in record-keeping
References
References available upon request.
Timeline
General Manager
O.B.'s Brau Haus
10.2018 - Current
Some College (No Degree) -
University of Wisconsin, Milwaukee
Some College (No Degree) -
Fox Valley Technical College
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