Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Longenecker

Lawrence,KS

Summary

Looking for a long-term career working for a company where I can grow and utilize my skills. For the past 25 years I have worked in the Transfer Agency business. I am interested in branching out into another line of work that will provide a new experience and fulfill the desire to help others.

Overview

29
29
years of professional experience

Work History

Unit Manager/Transfer Agent

Boston Financial/DST/SS&C Inc
12.2000 - Current
  • Current Duties and Responsibilities include:
  • Performance Management
  • Quality Assurance
  • Delegate work and monitor workflow at end of day
  • Implement compliance protocols ensuring adherence to industry regulations and standards.
  • Perform regular One on Ones and write yearly performance reviews
  • Answer processing questions
  • Determine appropriate next steps for exception processing
  • Make sound business decisions to limit financial risk

Claims Aversion Specialist

SallieMae
Lawrence, KS
09.1998 - 12.2000
  • Handled both inbound & outbound calls on delinquent student loans
  • Ensured quality customer service
  • Reviewed account to ensure accuracy of information
  • Member of special projects team

Assistant Third Key

PetCare
Lawrence, KS
01.1997 - 09.1998
  • Responded to customer inquiries & assisted with specific requests
  • Prepared store to open for business during the week
  • Assisted in manager duties/Balanced registers
  • Checked in incoming supplies and animals for quality and record keeping

Education

No Degree - Business Administration

Cloud County Community College
Concordia, KS

High School Diploma -

Concordia High School
Concordia, KS
05-1995

Skills

  • 19 years mgmt experience
  • Strong work ethic
  • Team player
  • Detail Oriented
  • Problem solver
  • Self-motivated
  • Excellent communication skills
  • Multi-Tasker
  • Compassionate and Caring
  • Quick learner

Timeline

Unit Manager/Transfer Agent

Boston Financial/DST/SS&C Inc
12.2000 - Current

Claims Aversion Specialist

SallieMae
09.1998 - 12.2000

Assistant Third Key

PetCare
01.1997 - 09.1998

No Degree - Business Administration

Cloud County Community College

High School Diploma -

Concordia High School