Michelle Longenecker
Lawrence,KS
Summary
Looking for a long-term career working for a company where I can grow and utilize my skills. For the past 25 years I have worked in the Transfer Agency business. I am interested in branching out into another line of work that will provide a new experience and fulfill the desire to help others.
Overview
29
29
years of professional experience
Work History
Unit Manager/Transfer Agent
Boston Financial/DST/SS&C Inc
12.2000 - Current
- Current Duties and Responsibilities include:
- Performance Management
- Quality Assurance
- Delegate work and monitor workflow at end of day
- Implement compliance protocols ensuring adherence to industry regulations and standards.
- Perform regular One on Ones and write yearly performance reviews
- Answer processing questions
- Determine appropriate next steps for exception processing
- Make sound business decisions to limit financial risk
Claims Aversion Specialist
SallieMae
Lawrence, KS
09.1998 - 12.2000
- Handled both inbound & outbound calls on delinquent student loans
- Ensured quality customer service
- Reviewed account to ensure accuracy of information
- Member of special projects team
Assistant Third Key
PetCare
Lawrence, KS
01.1997 - 09.1998
- Responded to customer inquiries & assisted with specific requests
- Prepared store to open for business during the week
- Assisted in manager duties/Balanced registers
- Checked in incoming supplies and animals for quality and record keeping
Education
No Degree - Business Administration
Cloud County Community College
Concordia, KSHigh School Diploma -
Concordia High School
Concordia, KS05-1995
Skills
- 19 years mgmt experience
- Strong work ethic
- Team player
- Detail Oriented
- Problem solver
- Self-motivated
- Excellent communication skills
- Multi-Tasker
- Compassionate and Caring
- Quick learner
Timeline
Unit Manager/Transfer Agent
Boston Financial/DST/SS&C Inc
12.2000 - Current
Claims Aversion Specialist
SallieMae
09.1998 - 12.2000
Assistant Third Key
PetCare
01.1997 - 09.1998
No Degree - Business Administration
Cloud County Community College
High School Diploma -
Concordia High School