MICHELLE LOOSBROCK
Ham Lake,MN
Summary
Results-driven professional with extensive experience in sales and customer service. Demonstrated success in boosting sales through innovative marketing strategies and market analysis to identify service expansion opportunities. Strong relationship-building skills foster collaboration and drive client acquisition.
Overview
31
31
years of professional experience
Work History
Marketing Director
ComForcare Home Care
Roseville, Minnesota
12.2021 - 02.2026
- Boosted sales by developing new product marketing strategies.
- Analyzed market trends to identify opportunities for service expansion.
- Monitored competitor activities to inform strategic planning and positioning efforts.
- Established relationships with referral sources to drive client acquisition efforts.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
Business Development (BDR)
Datasite
05.2021 - 11.2021
- Partnered with regional sales team to identify and qualify target accounts, enhancing pipeline and revenue within territory
- Created and managed large pipelines of prospective clients through account research, identifying and educating key players, generating interest, and addressing objections
- Executed daily tasks with precision and attention to detail.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
CSR/Assist/Supervisor
Duluth Trading Company
08.2019 - 05.2021
- Established rapport with internal representatives by delivering prompt and professional service
- Informed customers about products to facilitate sales
Customer Service/Installation Supervisor
Designer Doors Inc.
05.2018 - 09.2018
- Supervised installation teams to ensure timely project completion.
- Trained and supported installers to ensure consistent delivery of high-quality work
- Trained new staff on installation techniques and safety protocols.
- Coordinated logistics for material deliveries and site readiness.
- Developed market, industry, and role knowledge to facilitate peer-to-peer conversations and identify customer needs
Account Manager
State Farm
08.2017 - 01.2018
- Delivered elevated customer experience to foster loyalty and retention
- Executed follow-up calls with clients to strengthen relationships and address needs
- Maintained accurate records of call activity in CRM system (Salesforce) to support sales processes and enhance client interactions
Cartage Dispatch Assistant
Koch Logistics
06.2014 - 07.2017
- Executed order write-up and delivery entries to ensure timely shipment processing.
- Communicated with forwarders via phone and email to confirm proper delivery of shipping containers.
- Processed billing transactions to maintain accurate financial records for department.
Customer Service Representative
Curtis 1000
11.2012 - 04.2014
- Assisted customers with inquiries and product selections.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and coordinated shipping details for timely delivery.
- Coordinated communication between stakeholders and preferred vendors to streamline processes
- Cultivated relationships with stakeholders to enhance collaboration
Client Services Officer
Wells Fargo
11.2008 - 10.2012
- Leveraged resources to deliver high-quality customer service, achieving first contact resolution for client issues.
- Answered customer inquiries efficiently, offering tailored financial options to enhance client satisfaction.
- Exceeded challenging sales goals by consistently achieving sales targets in a fast-paced environment.
Sales/Recruiting Manager
Primerica
04.2006 - 08.2008
- Drove sales goals to achieve monthly quota figures
- Created and managed large pipelines of prospective opportunities to increase sales potential
- Recruited and trained new representatives to enhance team capabilities
Customer Service
Deluxe Corporation
05.1997 - 09.1999
- Ensured customer satisfaction by effectively resolving complaints
- Provided excellent customer service to all members.
- Developed and implemented customer service policies and procedures to ensure quality customer service.
- Established reputation for delivering accurate and efficient service
- Provided customer service throughout the photography session.
Telemarketer
QAI
10.1994 - 02.1997
- Achieved "Top Seller" status through exceptional sales techniques.
- Answered product inquiries while staying informed on current sales and promotions to enhance customer experience
- Cross-trained and supported customer service representatives to ensure seamless service delivery
Education
Paralegal Program -
Globe University
Woodbury, MNWoodbury, MN
Skills
- Digital marketing
- Market analysis
- Campaign management
- CRM management
- Knowledge of Salesforce
- Proficient in Microsoft Office
- Organizational skills
- Time management
- Multitasking
- Strategic thinking
- Relationship building
- Problem solving
- Public speaking
- Problem solving
Timeline
Marketing Director
ComForcare Home Care
12.2021 - 02.2026
Business Development (BDR)
Datasite
05.2021 - 11.2021
CSR/Assist/Supervisor
Duluth Trading Company
08.2019 - 05.2021
Customer Service/Installation Supervisor
Designer Doors Inc.
05.2018 - 09.2018
Account Manager
State Farm
08.2017 - 01.2018
Cartage Dispatch Assistant
Koch Logistics
06.2014 - 07.2017
Customer Service Representative
Curtis 1000
11.2012 - 04.2014
Client Services Officer
Wells Fargo
11.2008 - 10.2012
Sales/Recruiting Manager
Primerica
04.2006 - 08.2008
Customer Service
Deluxe Corporation
05.1997 - 09.1999
Telemarketer
QAI
10.1994 - 02.1997
Paralegal Program -
Globe University