Michelle Lopez
Summary
I am a recent B.A. graduate in Psychology seeking more experience in the workforce within a rich and challenging environment where I can advocate for the needs of others and expand my current knowledge and application of Psychology overall. As a recent B.A. graduate with experience in a hospital setting and in an inpatient psychiatric hospital I possess strong leadership qualities, deep compassion and empathy for others, dependability, experience with HIPAA regulations, and a willingness to advocate for the rights and overall welfare of those going through a mental health crisis.
Overview
8
8
years of professional experience
Work History
Referral Specialist
Friends Hospital Crisis Response Center
07.2024 - Current
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Reviewed clinical referrals received from other psychiatric hospitals.
- Verified patient's insurance coverage via various insurance platforms including the Promise Portal, Pear and Availity Essentials.
- Documented and maintained patient charts and profiles, including for denied clinical referrals.
- Managed incoming and outgoing phone calls.
- Provided additional assistance with translating for patient consent forms and basic communication with only Spanish speaking patients.
Cancer Treatment Centers of America
06.2019 - 08.2019
- I ensured a smooth check-in process by signing in arriving patients.
- I escorted patients from the waiting area to the back for weight, blood pressure, and temperature measurements.
- I facilitated efficient operations by restocking blankets in the warmer and delivering blood samples to the lab.
Health Related Technology Program
Kensington Health Sciences Academy
09.2016 - 05.2019
- I attained internships by actively engaging in the HRT nursing program while in high school.
- I practiced CPR techniques and I learned how to measure vital signs including blood pressure, temperature, height, and weight.
Student Internship/Volunteer, Admissions Department
St Christopher's Hospital for Children
01.2018 - 08.2018
- I answered incoming telephone calls, responded to inquiries, and addressed any concerns promptly.
- I organized and maintained patient documents and charts by filing and scanning them into VI-WEB for easy access.
- I ensured a smooth flow of operations by distributing parent identification bands, during hospital entry.
Student internship/Volunteer, Cardiology/Cardiothoracic Surgery Department
St. Christopher's Hospital for Children
01.2018 - 08.2018
- I assembled EKG patient packets and observed Grand Rounds with a Cardiothoracic Surgeon.
- I prepared packets for patients scheduled for Cardiothoracic surgery, while also scanning their documents.
- I gained valuable insight by observing two general surgeries.
Education
Bachelors Degree - Psychology
Lasalle University
05.2024
Associates degree -
Community College of Philadelphia
Philadelphia, PA05.2022
High School Diploma -
Kensington Health Sciences Academy
Philadelphia, PA06.2019
Skills
- Bilingual
- Experienced with Microsoft Word and Office
- Strong understanding of Logo and Web Design
- Scanning
- Filing
- Customer Service
- Operating telephone
- Experience with Reviewing Clinical Referrals
Languages
Spanish
Native/ Bilingual
Timeline
Referral Specialist
Friends Hospital Crisis Response Center
07.2024 - Current
Cancer Treatment Centers of America
06.2019 - 08.2019
Student Internship/Volunteer, Admissions Department
St Christopher's Hospital for Children
01.2018 - 08.2018
Student internship/Volunteer, Cardiology/Cardiothoracic Surgery Department
St. Christopher's Hospital for Children
01.2018 - 08.2018
Health Related Technology Program
Kensington Health Sciences Academy
09.2016 - 05.2019
Associates degree -
Community College of Philadelphia
High School Diploma -
Kensington Health Sciences Academy
Bachelors Degree - Psychology
Lasalle University
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