Michelle Lopez
Houston
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Chick-fil-A
Houston
09.2022 - Current
- Got promoted as manager in my 5 months working.
- Best sense of urgency
- I worked well with customer service
- Assisted in training new team members on customer service standards.
Cashier
Otto’s barbecue
Houston
07.2025 - 08.2025
- Processed customer transactions efficiently at busy barbecue restaurant.
- Maintained accurate cash drawer during high-volume service periods.
- Assisted customers with menu selections and special requests.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Associate of Science - Nursing
Hcc
Houston, TX 08.2022 - 10.2023
12th grade - Cosmetology
Sam Houston High School
Houston, TX 08.2019 - 07.2022
Skills
- Barista experience
- Caregiving
- Home Care
- Restaurant experience
- Business development
- Hotel experience
- Childcare
- Excellent Customer service
- Bilingual
- Basic math
- Serving
- Management
- Microsoft Word
- Food service
- Cash handling
- Kitchen Experience
- Laundry
- Time management
- English
- Canvas
- Cash Handling
- Organizational skills
- Microsoft Office
- Communication skills
- Pricing
- Teaching
- Food Preparation
- Guest services
- Custodial Experience
- Human resources
- Hospitality
- Training & development
- Food Production
- Stocking
- Cooking
- Meal Preparation
- Cleaning Experience
- Writing skills
- Spanish
- Microsoft Excel
- Epic
- Security
- Front desk
- Cash register
- Sales
- Food safety
- Host/hostess experience
- Training and development
- Sales forecasting
- Attention to detail
- Decision making
Certification
Food Handler Certification, 05/01/23, 05/01/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Cashier
Otto’s barbecue
07.2025 - 08.2025
Assistant Manager
Chick-fil-A
09.2022 - Current
Associate of Science - Nursing
Hcc
08.2022 - 10.2023
12th grade - Cosmetology
Sam Houston High School
08.2019 - 07.2022