Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Alicia Howell

Santee,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Manager

Panera Bread-El Cajon, CA
08.2021 - 07.2024
  • Work closely with GM to uphold standards
  • Interview and hire potential employees
  • Create employee and training schedules
  • In charge of all training and development including new hires and internal promotions
  • Weekly conference calls with higher management
  • Food cost specialist
  • Analyzing the variance of food sold vs food used
  • Keeping variance percentage as close to the goal of .55% as possible
  • Communicating with associates goals of the restaurant including cafe health, food loss, policy changes, etc
  • Supervising associates in safe food handling processes
  • Deescalating problems related to guest complaints
  • Safe balancing
  • Depositing Daily Cash.

Team Lead

Jack in the Box-10255 Campo Rd, Spring Valley, CA 91978
03.2020 - 10.2021
  • Running a smooth shift
  • Planning breaks
  • Counting safe and all cash drawers
  • Take and record temperatures of equipment and food items
  • Maintaining a good speed of service
  • Handling customer complaints
  • Taking accurate orders in person or over headset
  • Cash out customers
  • Working in the kitchen on grill and/or fryer
  • Daily closing tasks such as cleaning restaurant and counting down registers and safe and depositing cash.

Supervisor/ Barista

Starbucks-701 Parkway Plaza, El Cajon, CA 92020
03.2016 - 11.2018
  • Training new partners in procedures and recipes
  • Counting all tills and balancing safe
  • Submit daily orders for frozen and fresh food and inventory items such as cups, straws, napkins, and ingredients for beverages.

Guest Service Rep/ Photo Tech

Target-5500 Grossmont Center Drive, LA Mesa, CA 91942
11.2011 - 04.2016
  • Train new employees
  • Take returns
  • Sort items into either go backs or defect them out properly
  • Print photos and assemble various photo products including albums, greeting cards, calendars, and posters
  • Keeping equipment clean and working while making repairs if necessary
  • Cross trained for: Cashiering, sales floor associate, cart attendant, Food Ave and Jamba Juice.

Education

Diploma -

West Hills High School
06.2009

Skills

  • Food Handling
  • POS
  • Barista Experience
  • Food Safety
  • Guest Services
  • Food Preparation
  • Kitchen Management Experience
  • Retail Sales
  • Cash Handling
  • Food Service
  • Cashiering
  • Restaurant Experience
  • Shift Management
  • Kitchen Experience
  • Loss Prevention
  • Inventory Control

Certification

  • Food Handler Certification
  • Food Safety Certification

Assessments

  • Retail management, Proficient, 07/01/24, Managing staff, customer relationships, and finances in a retail environment
  • Cooking skills: Basic food preparation, Proficient, 07/01/24, Preparing food, using cooking equipment, and converting ingredient measurements
  • Food safety, Proficient, 07/01/24, Knowledge of proper food and equipment handling safety measures
  • Management & leadership skills: Impact & influence, Proficient, 07/01/24, Choosing the most effective strategy to inspire and influence others to meet business objectives
  • Supervisory skills: Motivating & assessing employees, Proficient, 07/01/24, Motivating others to achieve objectives and identifying improvements or corrective actions

Timeline

Assistant Manager

Panera Bread-El Cajon, CA
08.2021 - 07.2024

Team Lead

Jack in the Box-10255 Campo Rd, Spring Valley, CA 91978
03.2020 - 10.2021

Supervisor/ Barista

Starbucks-701 Parkway Plaza, El Cajon, CA 92020
03.2016 - 11.2018

Guest Service Rep/ Photo Tech

Target-5500 Grossmont Center Drive, LA Mesa, CA 91942
11.2011 - 04.2016

Diploma -

West Hills High School

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Alicia Howell