Michelle Lopez
Phoenix
Summary
Detail-oriented Medical Assistant with expertise in patient scheduling, HIPAA compliance, and insurance verification. Committed to enhancing patient care and streamlining office operations.
Overview
4
4
years of professional experience
Work History
Medical Assistant
OrthoArizona
Phoenix, AZ
08.2025 - Current
- Assisted with patient intake, collecting vital signs and medical histories to ensure accurate records.
- Supported physicians during examinations and procedures by preparing necessary instruments and supplies.
- Managed appointment scheduling and maintained electronic health records for efficient patient flow.
- Educated patients on post-operative care instructions to promote recovery and adherence to treatment plans.
- Assisted in patient check-ins and scheduling appointments efficiently.
- Recorded patient vital signs and medical histories with accuracy.
Medical Assistant
MBI Health Services
Tempe, AZ
11.2023 - 07.2025
- Coordinated with insurance companies to verify coverage and obtain pre-authorizations when needed.
- Maintained cleanliness and organization of exam rooms, adhering to infection control protocols consistently.
- Implemented office procedures that improved operational efficiency in daily administrative tasks.
- Collaborated with team members to enhance communication strategies within the practice for better patient care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
Tempe Family Practice
Tempe, AZ
01.2022 - 10.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
Medical Assistant - Medical
Lamson College
Tempe, AZ06-2006
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital signs monitoring
- Direct patient care
- Electronic health records
- Electronic medical records
- CPR
- Immunization administration
- Specimens collection and processing
- Insurance verification
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
OrthoArizona
08.2025 - Current
Medical Assistant
MBI Health Services
11.2023 - 07.2025
Medical Assistant
Tempe Family Practice
01.2022 - 10.2023
Medical Assistant - Medical
Lamson College