Michelle Lorsong
Chesapeake,VA
Summary
Performance-driven professional adept at aligning cross-departmental objectives to facilitate high-quality, on-time productions and long-term customer loyalty. Creative and innovative problem-solver exercises key strengths in workflow optimization, process re-engineering, and strategic scheduling techniques. Excellent interpersonal, communication and relationship-building skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Media Sales Account Manager
Virginia Media
11.2019 - Current
- Responsible for the coordination of all advertising campaigns which include the submission of proposals, assisting management and sales teams with client needs, and working with Marketing, Creative, and Ad Operations teams on implementation and execution.
- Increase brand awareness through creation of innovative print and digital productions for major publications and online platforms.
- Cut delivery times through proactive tracking and monitoring of project timelines and aggressive pursuit of customer approval of digital and print files.
- Streamline operational processes and workflow to increase efficiency of team performance and resource allocation.
- Work directly with Multimedia Sales Reps to provide clients with the most efficient and effective experience.
- Work with Ad Ops team on execution, fulfillment, reporting and billing of all digital campaigns.
- Collaborate with clients for classified job postings utilizing Recruitology/Jobcase to advertise across a variety of social networks.
- Trained peers and management team on internal system supports and implementation plans.
- Offer friendly and efficient service to customers and handle challenging situations with ease.
- Improve operations through consistent hard work and dedication.
Independant Fashion Consultant
LulaRoe Michelle Lorsong
02.2015 - 07.2017
- Drove brand awareness by organizing display setups and assisting in merchandising.
- Analyzed trends to developed innovative concepts through online research, magazines, competitive shopping and runway styles.
- Met with clients to determine style requirements and budget.
- Performed personal shopping functions on behalf of customers both in person and online.
- Networked within select groups to increase client base and generate sales.
- Provided exceptional customer service by actively listening to client concerns, offering empathetic guidance, and resolving any issues promptly and professionally.
- Enhanced brand visibility through social media management, creating engaging content that showcased personal styling expertise and generated new leads.
Practice Manager
Plastic Surgery Associates Of Tidewater, Inc.
09.2002 - 11.2012
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Trained interns and newly hired team members on office procedures and computer system.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Developed and maintained electronic record management systems to analyze and process data.
- Developed close working relationships with front office and back office staff.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Consulted with healthcare professionals on business decisions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Communicated closely with patients, ensuring HIPAA privacy laws.
Education
High School Diploma -
Cheatham County Central
Ashland City, TNSkills
- Digital Media
- Detail-Oriented Data Analysis
- Performance Tracking
- Sales Reporting
- Ad Serving
- Customer Engagement
- Customer Account Management
- Customer Billing
- Problem Solving
- Detail Oriented
- Employee Training
- Microsoft Office Suite
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Company CultureWork from home optionWork-life balanceCareer advancementTeam Building / Company RetreatsTimeline
Media Sales Account Manager
Virginia Media
11.2019 - Current
Independant Fashion Consultant
LulaRoe Michelle Lorsong
02.2015 - 07.2017
Practice Manager
Plastic Surgery Associates Of Tidewater, Inc.
09.2002 - 11.2012
High School Diploma -
Cheatham County Central
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