Michelle Loughrie

• Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
• Resolved guests complaints while maintaining positive customer environment.
• Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.

• Delivered programming in line with organizational policy to members of newly-established troop until well-established and ready for independent operation.
• Encouraged participation of all scouts in camp activities including wake-up, meals, program and rest time, supervising and assisting to guide troop members in safe and enriching activity.
• Assisted in developing and implementing program ideas, planned activities for units and evaluated program quality.
• Secured parent participation in troop leadership roles by delivering new leader orientation and training in line with expectations of council's volunteer experience and policies.

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Reduced shrinkage 76% by closely monitoring inventory and security procedures.
• Increased profits 30% through effective sales training and troubleshooting profit loss areas.

• Filled in for store management on demand, smoothly handling day-to-day operations and maintaining leadership continuity.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Visited trade shows, stores and community organizations to demonstrate products or services and answer questions from potential customers.
• Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
• Contacted businesses and civic establishments to arrange to exhibit and sell merchandise.
• Provided product samples, coupons and informational brochures to persuade people to buy products.
• Collaborated with media representatives to optimize coverage of special events.
• Developed and managed plans to grow territory more than 50% through delivery and classes.
• Identified potential marketing opportunities to increase brand awareness.

• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
• Tracked stock using company inventory management software.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Completed Marine Corps Boot Camp, MCRD Paris Island, SC, June 2001

Completed Marine Corps School of Infantry, Camp Lejeune, NC, August 2001

Completed Combat Correspondent Course, Defense Information School, Fort George G Meade, MD, 2002