Dental Office Manager with proven expertise at Kolb & Kolb, D.D.S., LLC, enhancing patient satisfaction through effective treatment planning and streamlined scheduling. Skilled in insurance billing and staff management, I successfully boosted practice revenue while fostering a collaborative team environment. Committed to operational excellence and compliance with industry standards.
Oversaw daily operations, ensuring efficient workflow and staff performance.
Managed patient scheduling and billing processes for revenue cycle efficiency.
Maintained compliance with state dental regulations and operational standards.
Led team meetings focused on process improvements and engagement initiatives.
Prepared insurance claim forms, explained benefits, and outlined pricing details.
Resolved patient concerns, maintaining excellent client relations and loyalty.
Boosted practice revenue by optimizing billing procedures and following up on payments.
Collaborated with dentists to create customized treatment plans maximizing profitability.
Maintained confidentiality of patient records, ensuring HIPAA compliance.
Reviewed reports, prepared bank deposits, and posted daily revenues.
I was a very dedicated employee. I have put in many extra hours at this job over the past 48 years. I feel this in itself is a huge accomplishment.
I am CPR Certified.