Michelle Lowery
Rome,USA
Summary
Organized Office Assistant and Scheduling Expert with extensive experience in resource allocation and project management. Skilled in coordinating team efforts and fostering clear communication to enhance operational efficiency. Delivers timely project completion while maximizing resource utilization through effective problem-solving and strong organizational abilities.
Overview
21
21
years of professional experience
Work History
Scheduler
CNY Cardiology
Rome, NY
05.2025 - 03.2026
- Oversaw outbound communication efforts to facilitate timely appointment rescheduling. Led initiatives to streamline appointment rescheduling processes through proactive outreach.
- Collaborated with schedulers to ensure efficient appointment scheduling and management.
- Coordinated patient appointment management to ensure timely consultations, tests, and follow-up care.
- Performed data entry in Medent software to maintain up-to-date and reliable patient information.
- Coordinated efforts with medical professionals to ensure streamlined and effective healthcare services.
- Assisted in improving communication by simplifying fax and email workflows for better teamwork. Provided prompt and precise information through organized fax and email handling. Supported team goals by refining fax and email exchanges for greater operational efficiency.
- Committed 40 hours each week to enhance productivity and support team initiatives.
Mail Clerk
The Millennium Group
10.2024 - 05.2025
- Received, sorted, and distributed income mail to appropriate recipients and departments.
- Make timely collection of outgoing mail
- Prepare and process outbound courier shipments using computer service providers equipment
- Tracked and maintained accurate records and logs of all mailing activities to ensure compliance and accountability
- Executed precise data entry tasks.
- Managed inventory control of mail and shipment supplies.
- Pick up and deliver supplies to designated location as needed for mailing projects
- 40 Hours
Senior Scheduler
Rome Health
11.2021 - 07.2024
- Cultivated a strong work ethic to enhance team productivity and reliability.
- Coordinated call management processes, ensuring seamless communication between patients, healthcare providers, and imaging departments.
- Managed call routing operations to optimize response times and improve user experience.
- Oversaw the organization and scheduling of medical imaging referrals, ensuring efficient collaboration between patients and healthcare providers.
- Audited medical orders for precision, facilitating accurate medication administration and reducing errors.
- Streamlined preparation, organization, and sorting of paperwork, including medical orders.
- Supported office functions by executing filing, faxing, photocopying, and scanning tasks. Assisted in managing documents through organized filing, faxing, photocopying, and scanning activities. Aided in communication and record-keeping by performing filing, faxing, photocopying, and scanning tasks.
- Facilitated effective email communications to support team collaboration. Assisted in drafting clear and concise email messages for various stakeholders. Coordinated email correspondence to keep team members informed.
- Managed scheduling logistics to ensure departments received appropriate time slots during periods of unavailability.
- Achieved consistent project support through a commitment of 40+ hours weekly. Delivered high-quality assistance by dedicating over 40 hours each week.
Senior Office Assistant I
Madison-Oneida County BOCES
07.2021 - 11.2021
- Managed inbound call handling and executed outbound calls to ensure effective communication.
- Streamlined paperwork preparation, organization, and sorting processes.
- Assisted with filing documents to maintain organized records. Supported communication efforts through faxing essential materials. Contributed to document management by photocopying important files. Facilitated data access by scanning documents for electronic storage.
- Organized and formatted educational files for students and teachers.
- Managed visitor check-in operations to ensure a welcoming and efficient experience.
- Utilized metal detector to ensure safety and compliance during student entry.
- Facilitated meeting arrangements through Outlook Calendar to ensure efficient scheduling and time management.
- Managed inventory levels and executed orders for office supplies.
- Facilitated effective email communications to support team collaboration. Provided assistance in crafting clear email messages for stakeholders. Coordinated email correspondence to enhance information sharing.
- Facilitated reference inquiries for prospective employees to support informed hiring decisions.
- Assisted teams in completing projects according to specified timelines and budget limits. Supported team members in achieving project milestones efficiently. Collaborated with colleagues to facilitate project execution.
- Committed 40 hours per week to maintain workflow continuity and meet project deadlines.
Bulk Selector
Family Dollar Distribution Center
07.2020 - 07.2021
- Performed physical tasks requiring lifting of items up to 60lbs.
- Load conveyor with bulk items selected to send to tractor trailer
- Picked bulk items accurately using headset system to ensure efficient order fulfillment
- Standing, bending, squatting for long periods of time
- Committed to working more than 40 hours weekly to support team operations.
Drop & Count Clerk
Turningstone Resort Casino
09.2018 - 07.2020
- Collected and transported slot cash boxes to Count Room, ensuring secure handling
- Provided friendly greetings to guests
- Strap and sorts currency by denomination
- Emptied, counted, and recorded contents of table drop boxes, poker chips, and slop drop boxes with precision
- Counts pull tab winners and logs each pull tab by denomination
- Straps and sorts currency by denomination
- Verifies totals at the end of the day
- Counted pull tab winners and logged each by denomination for accurate record-keeping
- 40 Hours per week
Senior Court Office Assistant
NYS Unified Court System
12.2017 - 09.2018
- Managed inbound and outbound call operations for ticket holders and attorneys.
- Monitored and reported on traffic ticket statuses to ensure compliance and timely resolution.
- Supported legal teams by delivering timely and relevant information to enhance case preparation.
- Managed opening and distribution of facility mail to ensure timely communication.
- Managed appointment logistics for traffic ticket hearings, liaising with judges to confirm dates.
- Conducted thorough analysis of traffic tickets to ensure all necessary information was present.
- Streamlined preparation, organization, and sorting of paperwork.
- Assisted with filing documents, faxing information, photocopying materials, and scanning files. Supported office operations through efficient document management and organization. Performed clerical tasks including filing, faxing, photocopying, and scanning.
- Organized and compiled files for traffic court proceedings.
- Managed the processing of warrants to facilitate law enforcement operations.
- Dedicated 40 hours weekly to ensure project completion and operational efficiency.
Office Assistant I
NYS Department of Corrections & Community Supervision
07.2007 - 12.2017
- Facilitated clerical operations for 12 corrections counselors, ensuring efficient workflow.
- Operated multi-line switchboard to manage incoming and outgoing calls efficiently.
- Coordinated the efficient opening and distribution of both inmate and facility mail to support communication processes.
- Operated postage machine and maintained mailroom log books. Assisted in managing mailroom activities and tracking shipments.
- Oversaw the documentation and processing of incoming checks for inmates, facilitating precise financial tracking.
- Arranged and structured facility meetings, focusing on agenda development and participant engagement.
- Evaluated, structured, and categorized documentation efficiently.
- Performed filing, faxing, photocopying, and scanning tasks to support daily office operations. Assisted in organizing and managing documents through efficient filing and photocopying. Executed faxing and scanning processes to ensure accurate communication and documentation.
- Facilitated transcription of tier hearing tickets to support legal documentation processes.
- Reviewed and assembled comprehensive inmate documentation to facilitate parole board evaluations.
- Compiled and entered temporary release committee information to ensure accurate record-keeping.
- Designed and prepared program cards for program committee review.
- Coordinated the development and distribution of GED certificates and testing materials for effective examination administration.
- Dedicated 37.5 hours weekly to fulfill job responsibilities.
- Coordinated office operations on a daily basis to enhance overall workflow effectiveness.
- Orchestrated effective scheduling and communication strategies to streamline interactions with external partners.
Senior Customer Service Representative
Bank of America
02.2007 - 06.2007
- Managed high volumes of incoming calls, ensuring prompt and effective resolution of customer inquiries
- Responded to telephonic inquiries gathering facts & developed solutions to problems
- Assisted customers with website navigation
- Performed troubleshooting techniques to resolve any issues that the customer may have been experiencing
- Guided customers through website navigation to enhance user experience and support issue resolution
- Executed troubleshooting techniques to effectively resolve customer issues, improving overall satisfaction
- Advised customers of any special offers that may be available to them such as credit cards and lines of credit
- Maintained a consistent schedule of 40 hours each week to ensure availability.
FMLA Coordinator
MetLife
05.2006 - 02.2007
- Managed claims for the Federal Family Medical Leave Act
- Interviewed the general public to determine the nature of their call and gather facts to develop solutions to the problem
- Provided the status of the claims to the claimant
- Responded to customer inquiries
- Took incoming calls and performed outgoing calls interviewing physician’s offices to obtain any missing information needed to make my decision
- Took incoming calls and performed outgoing calls interviewing physician’s offices to obtain any missing information needed to make a decision
- Prepared spreadsheets in Microsoft Excel for daily distribution within claims department to streamline information sharing
- Job coaching
Customer Service Representative
MetLife
10.2004 - 05.2006
- Managed high volumes of incoming calls to address customer inquiries effectively
- Responded to telephonic inquiries gathering facts from the general public to develop solutions to the problem
- Interviewed the general public to determine the nature of their call and developed solutions to the problem
- Provided claim status updates and benefit information while processing new and existing claims
- Resolved problems associated with the disability benefits
- Serviced Short Term & Long Term Disability, FMLA, Waiver of Premium and Work Restriction claims
- Assisted customers in the preparation of various forms and documents needed for their claim
- Advised claimants of the information needed from their employers and attending physicians in order to process or continue their claim for disability benefits
- Explained benefit payments due to social security, state disability, salary continuation and overpayment
- Clarified the disability process including what is needed to appeal a claim decision
- Committed to a consistent 40-hour work week to ensure adequate service coverage
Education
Vocational - Introduction to Microsoft Office
Oneida-Herkimer-Madison County BOCES
Verona, NYVocational - Insurance Training (Transcription)
Oneida-Herkimer-Madison County BOCES
Verona, NYHigh School - Business
Westmoreland Central School
Westmoreland, NYSkills
- Medical Documentation
- Patient Record Management
- Data management
- Information Reporting
- Logistics Coordination
- Microsoft Excel
- Microsoft Word
- System Navigation
- Troubleshooting
- Customer Service
- Multi-Tasking
- Organizing
- Team Collaboration
- Attention to detail
- Office Software Proficiency
- 60 WPM
Timeline
Scheduler
CNY Cardiology
05.2025 - 03.2026
Mail Clerk
The Millennium Group
10.2024 - 05.2025
Senior Scheduler
Rome Health
11.2021 - 07.2024
Senior Office Assistant I
Madison-Oneida County BOCES
07.2021 - 11.2021
Bulk Selector
Family Dollar Distribution Center
07.2020 - 07.2021
Drop & Count Clerk
Turningstone Resort Casino
09.2018 - 07.2020
Senior Court Office Assistant
NYS Unified Court System
12.2017 - 09.2018
Office Assistant I
NYS Department of Corrections & Community Supervision
07.2007 - 12.2017
Senior Customer Service Representative
Bank of America
02.2007 - 06.2007
FMLA Coordinator
MetLife
05.2006 - 02.2007
Customer Service Representative
MetLife
10.2004 - 05.2006
Vocational - Introduction to Microsoft Office
Oneida-Herkimer-Madison County BOCES
Vocational - Insurance Training (Transcription)
Oneida-Herkimer-Madison County BOCES
High School - Business
Westmoreland Central School