MICHELLE LOYA
Foster City,USA
Summary
Experienced and people-driven retail leader with over 6 years in customer-focused roles. Proven ability to manage high-performing teams, drive operational excellence, and cultivate inclusive environments. Skilled in strategic planning, coaching, and product merchandising. Passionate about building strong customer and community relationships, while delivering consistent, high-quality experiences.
Overview
8
8
years of professional experience
Work History
Store Manager
Lululemon
San Mateo, CA
07.2024 - Current
- Lead store vision through strategic planning, performance metrics, and people development.
- Create inclusive and high-performing environments for guests and employees.
- Oversee hiring, training, scheduling, and team performance management.
- Build and nurture community partnerships with local ambassadors and partners.
- Manage operational execution including sell-through, inventory accuracy, and product strategy.
- Lead seasonal planning and budgeting.
Assistant Manager of Operations
Lululemon
San Mateo, CA
07.2022 - 07.2024
- Designed scheduling strategies aligning with labor budget and team availability.
- Partnered with leadership on store budgeting and inventory performance.
- Ensured daily/weekly inventory accuracy using company's 4-pillar process.
- Led payroll approval, vacation management, and internal documentation compliance.
- Promoted an inclusive and feedback-driven work culture.
- Supported execution of corporate-level initiatives and visual standards.
Educator + Key Leader
Lululemon
San Mateo, CA
07.2018 - 07.2022
- Delivered technical product education to optimize customer satisfaction.
- Co-led floor operations and team development during shifts.
- Conducted product-focused training and sell-through strategies using data insights.
- Assisted with inventory merchandising, POS transactions, and team collaboration.
Swim Instructor
Peninsula Swim Academy
Redwood City, CA
05.2017 - 06.2017
- Taught swim safety and advanced techniques to children (6 months - 13 years).
- Provided 1:1 support for special needs students.
- Maintained CPR/First Aid certifications and safety protocol adherence.
Education
Bachelor of Arts - Psychology
Notre Dame De Namur University
Belmont, CA05.2021
Skills
- Leadership and team development
- Hiring and onboarding
- Coaching and performance management
- Scheduling and labor oversight
- Visual merchandising and inventory control
- Sales strategy and analysis
- Guest experience enhancement
- Community outreach
- Operations and budget oversight
Timeline
Store Manager
Lululemon
07.2024 - Current
Assistant Manager of Operations
Lululemon
07.2022 - 07.2024
Educator + Key Leader
Lululemon
07.2018 - 07.2022
Swim Instructor
Peninsula Swim Academy
05.2017 - 06.2017
Bachelor of Arts - Psychology
Notre Dame De Namur University
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