Michelle Loza
Copperas Cove
Summary
Dynamic and results-driven professional with extensive experience as a Correctional Officer at the Texas Department of Criminal Justice. Proven expertise in inmate supervision and emergency response, effectively mediating conflicts and ensuring safety. Skilled in surveillance monitoring and regulatory compliance, fostering a secure environment through proactive training and conflict resolution strategies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Correctional Officer 5
Texas Department Of Criminal Justice
Gatesville
01.2014 - Current
- Supervised inmate activities, ensuring compliance with facility rules and regulations.
- Conducted regular inspections of cells and common areas to detect contraband.
- Responded promptly to emergencies, including fights and medical incidents.
- Collaborated with law enforcement and emergency services during critical situations.
- Trained new officers on policies, procedures, and safety protocols.
- Mediated conflicts between inmates to foster a peaceful environment.
- Monitored video surveillance systems to observe inmate behavior and prevent incidents.
- Employed de-escalation techniques and physical restraints to manage unruly inmates.
Transportation Driver
Highland Express
Copperas Cove
01.2008 - 09.2013
- Operated various vehicles to ensure safe transportation of passengers.
- Maintained vehicle cleanliness and conducted routine safety inspections.
- Assisted passengers with boarding and disembarking to enhance experience.
- Adapted to changing traffic conditions while following designated routes.
- Communicated with dispatch to promptly report delays or issues.
- Recorded travel logs accurately for regulatory compliance.
- Performed daily pre-trip inspections to guarantee vehicle safety.
- Interacted courteously with recruiters during applicant deliveries.
Education
GED -
Sonora High School
Sonora06-1992
Skills
- Inmate supervision
- Emergency response
- Conflict resolution
- Safety training
- Surveillance monitoring
- Regulatory compliance
Accomplishments
- Worked my way up from a Correctional Officer 1 to a Correctional Officer 5, which meant added responsibilities such as being the only Officer level that can investigate disciplinary cases written or charged against inmates.
Certification
- First Aid and CPR certified.
- Weapons Certification, such as revolvers and shotguns.
- Transportation Certification, ex. of inmates.
- Awarded Life Saving Response Award.
Timeline
Correctional Officer 5
Texas Department Of Criminal Justice
01.2014 - Current
Transportation Driver
Highland Express
01.2008 - 09.2013
GED -
Sonora High School
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