Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Michelle L. Pimentel

Michelle L. Pimentel

Orange,CA

Summary

Experienced operations manager and skilled leader with 10 years of experience utilizing exceptional planning and problem-solving abilities to enhance business plans and daily operations. A results-oriented and resilient professional, proficient in team development, process improvement, and productivity enhancement. Possesses a strong understanding of industry trends, excellent communication skills, and a talent for identifying areas requiring improvement and implementing strategic changes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Manager & Event EMS Director

Rock Medicine
12.2018 - Current
  • Established partnerships with 10+ emergency services and hospitals, ensuring seamless emergency coordination at events
  • Led the development and implementation of a training program for 300+ EMS volunteers, improving response efficiency by 25%
  • Created a data tracking system to monitor response times, patient outcomes, and resource utilization, leading to a 20% improvement in operational efficiency
  • Developed risk assessment protocols for large-scale events, ensuring zero major compliance violations and enhancing event safety

Graduate Research Assistant

Thomas Jefferson College of Population Health
08.2021 - 06.2022
  • Conducted quantitative and qualitative data analysis, contributing to multiple research projects and publications
  • Assisted in grant proposals and research protocol development, securing funding for public health initiatives
  • Conducted literature reviews and manuscript editing under the supervision of the program director

COVID-19 Field Care Clinic Emergency Services Manager

San Francisco Department of Public Health
03.2020 - 04.2021
  • Spearheaded emergency response planning for a 20+ staff COVID-19 Field Care Clinic, ensuring rapid response during peak crisis periods
  • Implemented a supply management system that reduced shortages by 30%, ensuring uninterrupted care
  • Developed a public health communication strategy that reached 200+ community members, increasing COVID-19 awareness and safety compliance

Executive Assistant to the Director

Rock Medicine
10.2015 - 12.2018
  • Managed administrative operations, vendor coordination, and volunteer onboarding for a high-volume EMS program

Patient Advocate Manager

Haight Ashbury Free Clinics
01.2013 - 10.2015
  • Led front desk operations, patient eligibility determination, and medical records management for a high-traffic clinic
  • Assisted in securing NCQA's PCMH (Patient-Centered Medical Home) accreditation through compliance initiatives

Medical Referral Coordinator

Haight Ashbury Free Clinics
10.2010 - 01.2013
  • Developed patient care continuity strategies, ensuring vulnerable populations had access to primary care
  • Created tracking protocols for chronic disease management and health outcomes reporting

Education

MPH - Policy & Advocacy

Thomas Jefferson College of Population Health
Philadelphia, PA
03.2023

BS - Cellular Molecular Biology

Notre Dame de Namur University
Belmont, CA
06.2021

Skills

  • Healthcare Operations Management
  • Cross-Functional Team Leadership
  • Regulatory Compliance & Title XXII Licensing
  • Elder Care Management
  • Health Advocacy
  • Emergency Preparedness Planning
  • Community Health Engagement

Certification

  • FEMA ICS-100: Introduction to the Incident Command System
  • FEMA ICS-200: Basic Incident Command System for Initial Response
  • FEMA ICS-700: National Incident Management System (NIMS) Introduction
  • FEMA ICS-800: National Response Framework, An Introduction
  • Incident Command & Disaster Response Planning (2025)
  • Mass Casualty Incident (MCI) Management Training (2025)
  • National Certified Clinical Medical Assistant (Exp 2025)
  • BLS for Healthcare Provider (Exp 2027)
  • Stop the Bleed Instructor

Languages

Spanish
Professional Working

Timeline

Graduate Research Assistant

Thomas Jefferson College of Population Health
08.2021 - 06.2022

COVID-19 Field Care Clinic Emergency Services Manager

San Francisco Department of Public Health
03.2020 - 04.2021

Operations Manager & Event EMS Director

Rock Medicine
12.2018 - Current

Executive Assistant to the Director

Rock Medicine
10.2015 - 12.2018

Patient Advocate Manager

Haight Ashbury Free Clinics
01.2013 - 10.2015

Medical Referral Coordinator

Haight Ashbury Free Clinics
10.2010 - 01.2013

BS - Cellular Molecular Biology

Notre Dame de Namur University

MPH - Policy & Advocacy

Thomas Jefferson College of Population Health

Similar Profiles

CREATE PROFILE
Michelle L. Pimentel