PATRICIA JOSAMA
Pompano Beach
Summary
Multilingual healthcare operations manager with extensive experience in optimizing workflows and driving patient satisfaction. Expertise in managing multi-site oncology clinics, strategic business operations, and regulatory compliance. Proven ability to enhance provider-payer relationships and ensure seamless patient-centered care through effective team leadership.
Overview
23
23
years of professional experience
Work History
OPERATIONS MANAGER/Director
The Oncology Institute
Fort Lauderdale
11.2024 - Current
- Spearhead recruitment, hiring, and onboarding initiatives to build high-performing clinical teams
- Oversaw operations of four oncology clinics, ensuring efficient patient care and resource allocation.
- Design and implement strategic business operations that drive patient satisfaction and align with organizational growth goals.
- Led daily clinic operations, ensuring seamless workflow and effective task delegation to enhance team development.
- Optimize protocols and operational systems to improve patient throughput, staff efficiency, and service quality.
- Act as the primary liaison between patients, families, and multidisciplinary care teams to ensure cohesive communication and care continuity.
- Manage clinic financials including budgeting, payroll approvals, and resource allocation for sustainable performance.
- Ensure regulatory compliance with all federal, state, and healthcare-specific standards, including internal policy adherence.
- Guide team leads and supervisors in managing indirect reports, maintaining performance standards, and fostering a culture of excellence.
- Directed multi-site operations within value-based care framework, focusing on performance metrics and patient satisfaction while ensuring high standards of care.
MEDICAL CONSULTANT
John Hylton, MD
Cooper City
09.2024 - Current
- Advised on medical practice operations, providing strategic insight that streamlined workflows and elevated patient care delivery.
- Renegotiate insurance contracts to enhance reimbursement structures and improve financial sustainability.
- Supported physician leadership in recruiting and placing qualified medical and administrative personnel to enhance team effectiveness.
- Oversee billing and compliance functions, ensuring accuracy, regulatory adherence, and revenue integrity.
- Facilitated office referral coordination, improving patient access and enhancing inter-office communication.
- Plan and moderate Management Services Organization (MSO) meetings, aligning stakeholders around shared goals and performance metrics.
OFFICE MANAGER
Palm Vascular
Fort Lauderdale
01.2020 - 01.2024
- Manage and delegate the daily operations of a medical practice and surgical facility; Coordinate, lead, and direct clerical and clinical staff of 15 associates.
- Oversee staff processing related to verifying patients' insurance information, insurance claims, claims appeals, surgery quotes, scheduling, payment collections and patient follow-ups.
- Managed Human Resources functions, including payroll and benefits administration, and conducted regular staff meetings to enhance communication.
- Ensured legal and accreditation compliance with federal, state, and local regulations, including AHCA, OHSA, and HIPAA.
- Led team management of paperwork for Ambulatory Surgery Center and Medical Office certifications, troubleshooting team projects and interdepartmental issues.
- Led data collection, prepared reports, and analyzed data with team and doctors to support best practice planning.
REFERRAL COORDINATOR
Pinnacle Healthcare System
Hollywood
01.2015 - 01.2020
- Coordinated management of 40 plus patient referrals daily through multi-line phone system.
- Expedited patient referrals to specialty offices, faxed medical records, answered patient and specialty office calls and completed referral requests.
- Established a close working relationship with diagnostic imaging centers to facilitate urgent scheduling of MRIs and CT scans for high-risk patients.
- Scheduled patients according to availability, urgency and insurance authorization guidelines; prepared all required treatment records and reports.
SUPERVISOR
Office of Dr. Steven Zeig
Hollywood
01.2003 - 01.2015
- Supervised, trained, and evaluated daily functions of staff of 8, including receptionist, medical assistants, phlebotomist, and medical records clerk, ensuring operational efficiency.
- Managed medical billing, coding, collections, appointment scheduling, and medical record maintenance to support streamlined patient care.
- Controlled financial aspects, including preparing daily bank deposits and reports.
- Established and maintained relationships with external partners to enhance collaboration and resource sharing.
- Managed all supply orders within budgeted guidelines.
Education
Master of Health Administration -
University of Phoenix
Bachelor of Science - Healthcare Administration major
University of Phoenix
Medical Billing and Coding Certification -
Skills
- Healthcare Operations Management
- Value-Based Care Strategy & Execution
- Strategic planning
- Insurance Contract Negotiation
- Electronic Medical Records (EMR)
- Coding (CPT, ICD-10)
- Value-based care strategy
- Regulatory Compliance (HIPAA, AHCA, OSHA)
- Data Reporting & Analysis
- Revenue cycle management
- MSO & Stakeholder Coordination
- Patient & Provider Relations
- Cross-Functional Team
- Staff Recruitment
- Training & Development
- Performance Evaluation & Coaching
- Leadership
- Team development
- Regulatory compliance
- ADP Workforce Now
- Data analysis
- Documentation
Timeline
OPERATIONS MANAGER/Director
The Oncology Institute
11.2024 - Current
MEDICAL CONSULTANT
John Hylton, MD
09.2024 - Current
OFFICE MANAGER
Palm Vascular
01.2020 - 01.2024
REFERRAL COORDINATOR
Pinnacle Healthcare System
01.2015 - 01.2020
SUPERVISOR
Office of Dr. Steven Zeig
01.2003 - 01.2015
Master of Health Administration -
University of Phoenix
Bachelor of Science - Healthcare Administration major
University of Phoenix