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Associate Principal Engineer

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Compassionate and detail-oriented Customer Service Professional with over 7 years of experience supporting patients, clients, and healthcare teams in fast-paced environments. Skilled in handling high-volume inbound calls, verifying patient demographics, maintaining accurate records, documenting account activity, and ensuring patient confidentiality. Proven ability to provide exceptional customer service while meeting productivity, quality, and accuracy standards. Recognized for strong communication skills, empathy, problem-solving abilities, and commitment to delivering positive patient experiences.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.

Experienced Intake Coordinator and Patient Services Professional with over 8 years of healthcare administration, client intake, insurance verification, referral management, and customer service experience. Skilled in coordinating patient admissions, verifying eligibility, maintaining accurate medical records, and facilitating communication between patients, physicians, and healthcare providers. Known for providing compassionate support, managing high-volume workloads, and ensuring efficient office operations while maintaining confidentiality and compliance standards.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.

To obtain a position a Scheduler by utilizing my exceptional customer service, healthcare industry experience, communication, and patient care skills.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10+ years of relevant work experience to Phoenix Children's Hospital.

Michelle Macon

Summary

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Patient Access Representative

Licensed Life & Health Insurance Agent

Patient Transport

Solution Specialist

Education

Associates of Science - Medical Billing & Coding

License - Medical Assistant

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Certification

Timeline

Patient Access Representative

Patient Transport

Licensed Life & Health Insurance Agent

Solution Specialist

Associates of Science - Medical Billing & Coding

License - Medical Assistant

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