Michelle Maes
Lamy,NM
Summary
Dynamic Assistant Manager with expertise in customer service, team leadership, and operational efficiency. Proven ability to enhance customer satisfaction and streamline processes, driving measurable improvements in workflow and inventory management.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Big R
Santa Fe, NM
10.2024 - Current
- Assisted in daily operations, ensuring efficient workflow and adherence to company policies.
- Coordinated staff schedules, optimizing labor resources for peak business hours.
- Trained new team members on operational procedures and customer service standards.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
- Ordered store supplies monthly.
- Received trucks.
- inventory
Team Leader
Walmart
Albuquerque, NM
03.2017 - 07.2017
- Led team in achieving operational efficiency and maintaining high customer service standards.
- Trained new associates on store policies, procedures, and best practices for productivity.
- Managed inventory levels to ensure availability of products while minimizing excess stock.
- Implemented process improvements that enhanced workflow and reduced operational delays.
Front End Supervisor
Ross Dress for Less
Albuquerque, NM
09.2016 - 02.2017
- Supervised front-end operations, ensuring efficient service and customer satisfaction.
- Trained and mentored team members on checkout procedures and customer engagement techniques.
- Implemented process improvements to enhance workflow efficiency at front registers.
- Managed cash handling procedures, maintaining accuracy in transactions and deposits.
Supervisor
Rio Grande Scenic Railroad
Alamosa, CO
04.2011 - 11.2013
- Supervised daily operations to ensure efficient train schedules and customer satisfaction.
- Trained and mentored team members on safety protocols and operational procedures.
- Monitored crew performance, providing feedback to improve service quality.
- Coordinated maintenance schedules for rolling stock to enhance reliability.
Education
High School Diploma -
Alamosa Open High
Alamosa, COSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Big R
10.2024 - Current
Team Leader
Walmart
03.2017 - 07.2017
Front End Supervisor
Ross Dress for Less
09.2016 - 02.2017
Supervisor
Rio Grande Scenic Railroad
04.2011 - 11.2013
High School Diploma -
Alamosa Open High