Michelle Mahon
Hamilton,NJ
Summary
Personable, empathetic and analytical individual with strong aptitude for evaluating financial data and identifying risk factors. Demonstrates solid understanding of financial principles and regulatory requirements, coupled with proficiency in data analysis and problem-solving. Committed to leveraging these skills to reduce financial loss and enhance efficiency of loss mitigation strategies.
Overview
30
30
years of professional experience
Work History
Loss Mitigation Advocate
Cenlar FSB
09.2020 - Current
- Assisted with applications and collected, discussed and advised the borrower of necessary documentation to help individuals obtain assistance as soon as possible.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
Supervisor
Club Risque
12.2006 - 06.2018
- Oversaw daily operations of the establishment, ensuring smooth workflow and timely completion of tasks for a staff of 40 or more a night.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Debt Collector Agent
Stage Enterprises
08.1995 - 06.1998
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.
- Demonstrated a strong commitment to professional development by staying current on industry trends and relevant regulatory changes, ensuring compliance and continued success in collections efforts.
- Reduced account delinquency rates by educating customers on financial planning and offering tailored solutions for debt repayment.
Education
Nursing
Mercer County Community College
Trenton, NJBusiness Administration
Bucks County Community College
Newtown, PASkills
- Experience with loan modifications, foreclosure processes, and loss mitigation options
- Critical thinking, active listening and able to show empathy to the borrower when needed
- Proficiency in using tools such as Black Knight Director MSP and reviewing financial documents
- Critical thinking, active listening and able to show empathy to the borrower when needed
- Familiar with Heloc loans
- Trained in Back In The Black
- Trained in bankruptcy
True Blue Award
Awarded the True Blue Award because of my low after call work, short but efficient calls and my calming empathetic tone with the borrower.
Timeline
Loss Mitigation Advocate
Cenlar FSB
09.2020 - Current
Supervisor
Club Risque
12.2006 - 06.2018
Debt Collector Agent
Stage Enterprises
08.1995 - 06.1998
Nursing
Mercer County Community College
Business Administration
Bucks County Community College
Similar Profiles
Camella WoodburyCamella Woodbury
Vendor Manager, Sr. at CENLAR FSBVendor Manager, Sr. at CENLAR FSB
Judy HayesJudy Hayes
Customer Service Representative at Cenlar FSBCustomer Service Representative at Cenlar FSB
Marie GillMarie Gill
Claims & Loss Analysis Supervisor - GSE & VA at Cenlar, FSBClaims & Loss Analysis Supervisor - GSE & VA at Cenlar, FSB