Michelle Mainolfi
Queens,NY
Summary
Energetic Dining Room Manager. Started at Saint Andrew’s Golf Club in 2005. Have worked in all areas of the dining room; cocktail waitress, bartender, busser, waitress, organizing private member events, running catering for corporate events. Was also in charge of the ladies locker room. Great team leader and also can work in groups. Have a ton of experience and after having my two daughters in 2020 and 2021 looking to get back into work.
Overview
15
15
years of professional experience
Work History
Dining Room Manager
The Saint Andrew’s Golf Club
Hastings On Hudson, NY
05.2005 - 10.2020
- Ensured that all dining areas were well maintained and organized.
- Supervised the staff to ensure proper service standards were met.
- Trained new employees on customer service, safety protocols, and restaurant policies.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Presented food and beverages to guests at tables.
- Monitored staff performance to ensure quality service to customers.
- Able to program POS system
- Develop menus
Education
Associate of Arts - Liberal Arts And General Studies
Westchester Community College
Valhalla, NY06-2009
Skills
- POS system
- Developing menus
- Marketing Special Events
Timeline
Dining Room Manager
The Saint Andrew’s Golf Club
05.2005 - 10.2020
Associate of Arts - Liberal Arts And General Studies
Westchester Community College