Michelle Manatan
Virginia Beach,VA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Shift Manager/Catering Lead
Qdoba Mexican Eats
Norfolk, VA
03.2023 - Current
- Supervised daily operations to ensure optimal service and food quality.
- Trained and mentored team members on customer service standards and operational procedures.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Implemented staff scheduling to maintain adequate coverage during peak hours.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Promoted a positive work environment through open communication and constructive feedback.
- Enforced health and safety regulations, promoting a safe environment for employees and customers.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency with deliveries.
- Coordinate and dispatch deliveries according to distance and client requested time frame.
- Ensured all orders were prepared in accordance with company guidelines and recipe standards.
- Deliver and setup catering orders with care and precision.
Personal Sopper
Instacart
Hampton Roads, VA
04.2020 - 04.2025
- Assisted customers in selecting grocery items based on preferences and dietary needs.
- Managed order fulfillment by efficiently picking, packing, and delivering groceries.
- Utilized mobile applications to track deliveries and ensure timely service.
- Maintained product knowledge to recommend alternatives and new items effectively.
- Communicated with customers regarding order updates and delivery schedules.
- Adapted quickly to changing customer requests and inventory levels during shopping trips.
- Resolved customer inquiries and issues promptly to enhance overall satisfaction.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Recommended alternative products or options when specific items were out of stock or unavailable.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
Delivery Driver
DoorDash
Hampton Roads, VA
08.2020 - 04.2023
- Navigated delivery routes efficiently to ensure timely food service.
- Communicated effectively with customers to confirm order details and address concerns.
- Utilized DoorDash app for managing deliveries and tracking performance metrics.
- Maintained vehicle cleanliness and performed routine safety checks for operational readiness.
- Adapted quickly to changing traffic conditions to optimize delivery times.
- Developed familiarity with local neighborhoods to enhance delivery efficiency and accuracy.
- Fostered positive relationships with restaurants to streamline pickup processes and improve service quality.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Landscape Supervisor
P&D Lawncare
Hampton, VA
05.2021 - 11.2022
- Supervised daily landscape maintenance operations to ensure high-quality service delivery.
- Trained and mentored junior staff on effective gardening techniques and equipment use.
- Coordinated project schedules and resource allocation for optimal workflow efficiency.
- Implemented safety protocols, reducing workplace incidents during landscaping tasks.
- Conducted quality inspections of completed projects to uphold company standards and client satisfaction.
- Improved client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Communicated crew performance concerns to management with recommendations for corrective action.
- Planned, organized and communicated production goals with crew members, crew supervisors, trade contractors and customers.
- Managed and supervised landscaping projects from inception to completion, ensuring timely delivery and quality results.
- Optimized workflow processes within the team by implementing innovative project management tools and techniques.
Lead Customer Service Representative
O'Reilly Auto Parts
Newport News, VA
06.2018 - 03.2020
- Led team in resolving complex customer inquiries and issues efficiently.
- Optimized workflows to enhance customer satisfaction and reduce response times.
- Analyzed customer feedback to identify trends and improve service delivery.
- Collaborated with cross-functional teams to address service-related challenges effectively.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Engaged clients in person and over phone to answer questions and address complaints.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
Education
No Degree - Criminal Justice
Northern Virginia Community College
Woodbridge, VASkills
- Decision-making
- Customer service focus
- Punctual and reliable
- Handling customer complaints
- Relationship building
- Delegating work
- Mentoring and coaching
- Quality assurance
- Inventory control
- Payment processing
- Documentation and reporting
- Safety compliance
- Schedule management
- Supply ordering
- Tech-Savvy
- Verbal and written communication
- Problem-solving
- Policy administration
- Critical thinking
- Continuous improvement
- Willingness to learn
- Teamwork and collaboration
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Customer satisfaction
- Customer service management
- Superior work ethic
- Health and safety procedures
- Delegation and supervision
- Self motivation
- Analytical thinking
- Professionalism
Timeline
Shift Manager/Catering Lead
Qdoba Mexican Eats
03.2023 - Current
Landscape Supervisor
P&D Lawncare
05.2021 - 11.2022
Delivery Driver
DoorDash
08.2020 - 04.2023
Personal Sopper
Instacart
04.2020 - 04.2025
Lead Customer Service Representative
O'Reilly Auto Parts
06.2018 - 03.2020
No Degree - Criminal Justice
Northern Virginia Community College