Michelle Mangual
New York ,NY
Summary
Dynamic Housing Specialist with a proven track record at Home Life Inc., adept at developing individualized housing plans and enhancing client outcomes. Skilled in affordable housing knowledge and tenant rights, I excel in collaboration and resource facilitation, ensuring compliance and improving access to essential services. Committed to driving impactful results in housing assistance.
•Excellent customer service and communication skills
•Cash handling and POS system experience
•Team collaboration and high multitasking
•Fast learner with strong attention to details
•Proficient in Microsoft word
•Reliable punctual with positive bright attitude
Overview
10
10
years of professional experience
Work History
Housing Specialists
Home Life Inc.
2241 Grand Concourse
04.2023 - Current
- Conducted assessments to determine client housing needs and eligibility for assistance programs.
- Collaborated with community organizations to facilitate access to resources and services for clients.
- Developed individualized housing plans, addressing barriers to stable housing and improving client outcomes.
- Managed case files, ensuring compliance with program guidelines and maintaining accurate documentation.
Waitress/Server
Harley’s Smokestack
355 E 116th Street
12.2016 - 08.2020
- Provided exceptional customer service to enhance guest experiences and foster repeat business.
- Coordinated food and beverage orders efficiently, ensuring timely delivery to tables.
- Trained new staff on menu offerings and best practices for service excellence.
- Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance.
Cashier/Waitress
L&T Foods
147 E 116th Street
05.2017 - 01.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced register at shift end.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
Education
GED -
Harlem Center For Education
11 E 105th Street01.2005
Skills
Fair housing regulations
Handle and distribute cash
Very respectable
Well mannered
Well appearance
customer service
Committed
Timeline
Housing Specialists
Home Life Inc.
04.2023 - Current
Cashier/Waitress
L&T Foods
05.2017 - 01.2020
Waitress/Server
Harley’s Smokestack
12.2016 - 08.2020
GED -
Harlem Center For Education