Michelle Marquez
Highlands Ranch,CO
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Supervisor
UCHealth University of Colorado Hospital
02.2018 - Current
- Oversaw daily operations of two satellite facilities, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved patient satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Spearheaded the integration of a dedicated diagnostic team member into regular satellite clinic rotations, alleviating technician workloads and expanding diagnostic appointment availability for patient convenience.
- Develop and maintain comprehensive weekly schedules across all satellite locations, optimizing staff allocation and enhancing patient care delivery.
Ophthalmic Medical Technician
Dr. Rodney Remington
01.2017 - 11.2017
- Organized and maintained postoperative documentation, streamlining patient follow-up appointments and enhancing continuity of care.
- Performed and facilitated various ophthalmic diagnostic tests, ensuring accurate data collection to support clinical decision-making
- Collaborated with a multidisciplinary team of four physicians to conduct comprehensive patient assessments, including medical history reviews and preliminary diagnostic evaluations.
- Supported practice growth by fostering strong patient relationships through empathetic listening skills and personalized recommendations for eye care services.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
Certified Ophthalmic Technician
Dr. Kent Wellish
09.2003 - 08.2004
- Increased diagnostic accuracy by calibrating and maintaining specialized ophthalmic equipment according to manufacturer guidelines.
- Calibrated and input patient-specific data into the excimer laser system, ensuring precise alignment with individualized treatment plans. Assisted in maintaining a sterile environment and provided intraoperative support during LASIK procedures
- Managed patient care continuum from pre-operative assessments through post-operative follow-ups, ensuring adherence to care protocols and enhancing patient satisfaction
- Prepared and organized post-operative charts, facilitating efficient scheduling and follow-up care for patients recovering from surgical procedures.
- Performed circulating duties at hospital for physician during cataract surgery.
Education
High School Diploma -
Del Norte High School
Albuquerque, NM05-1990
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Patient Advocate
- Complex Problem-solving
- Effective communication
- Reliability
Certification
- Certified Ophthalmic Technician, Uchealth
- Art of Leadership, Uchealth
Timeline
Supervisor
UCHealth University of Colorado Hospital
02.2018 - Current
Ophthalmic Medical Technician
Dr. Rodney Remington
01.2017 - 11.2017
Certified Ophthalmic Technician
Dr. Kent Wellish
09.2003 - 08.2004
High School Diploma -
Del Norte High School
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