Michelle Martin
Odessa
Summary
Results-driven front-end supervisor skilled in managing diverse teams and enhancing customer experiences. Utilize problem-solving and critical thinking to ensure workflow efficiency while addressing guest concerns professionally. Committed to fostering a positive work environment and achieving operational goals within the retail sector.
Overview
6
6
years of professional experience
Work History
Front End Supervisor
Home Depot
Odessa
08.2023 - Current
- Supervised and developed team of 30, enhancing efficiency and boosting morale.
- Organized workflow, clarifying roles and routines for employees.
- Resolved guest complaints to maintain high levels of customer satisfaction.
- Set performance goals aligned with company plans and objectives.
- Utilize problem-solving skills, creativity, and critical thinking
- Demonstrate empathy support and concern
Head Cashier
Home Depot
Odessa
02.2023 - 08.2023
- Delivered excellent customer service while overseeing front of store operations.
- Ensured all cash registers were ready when the store opened and cashed out at the end of the day.
- Executed daily cash deposits to ensure accurate financial reporting.
- Conducted daily observations of cashiers and provided feedback to enhance performance metrics.
Sales associate
Home Depot
Odessa
08.2021 - 02.2023
- Built strong customer relationships by identifying and addressing their project needs.
- Developed in-depth product knowledge to improve sales performance.
- Demonstrated multitasking skills to provide exceptional customer service and maintain department standards.
- Ensured a clean work area while processing item stock, and shelf availability.
Shift Lead
Texas Burger
Odessa
11.2020 - 08.2021
- Supervised and motivated team members to maintain high operational standards throughout the shift.
- Directed workers, provided feedback, and assigned duties to enhance team efficiency.
- Train and coach new employees, ensure they understand their roles and routines for the job.
- Delivered excellent customer service by actively listening to customers and resolving issues to ensure satisfaction.
Education
Associate of Arts - Business Administration
Odessa College
Odessa, TX12-2025
Associate of Arts - General Studies
Odessa College
Odessa, TX05-2022
BBA - Marketing
University of Permian Basin
Odessa, TX05-2026
Skills
- Leadership
- Staff training
- Team building
- Customer service
- Communication
- Adaptability
- Problem solving
- Critical thinking
Awards
Microsoft Word and Excel certifications
Timeline
Front End Supervisor
Home Depot
08.2023 - Current
Head Cashier
Home Depot
02.2023 - 08.2023
Sales associate
Home Depot
08.2021 - 02.2023
Shift Lead
Texas Burger
11.2020 - 08.2021
Associate of Arts - Business Administration
Odessa College
Associate of Arts - General Studies
Odessa College
BBA - Marketing
University of Permian Basin