Gobind Khatri
Brampton,ON
Summary
Dedicated Marketing and sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Front End Supervisor
Costco wholesale
Brampton, ON
02.2020 - Current
- Protection of company assets
- Establish and maintain a professional environment, ensuring the best possible experience for customers and sales associates
- Ensure compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, check approval, employee discounts, price overrides, gift certificates and any other transactions requiring supervisory involvement)
- Training and supervision of all Sales Associates and Secondary Front End Supervisors on all front-end policies and procedures.
- Scheduling to ensure proper coverage at the front end/service desk.
- Maintaining merchandising standards for register end caps and inboards.
- Maintaining neat, organized and safe front end/service desk area.
Sales Associate
The Brick
North York, Ontario
03.2022 - Current
- Cultivated strong customer relationships to enhance loyalty and satisfaction.
- Collaborated with team members to achieve sales targets and improve service delivery.
- Maintained knowledge of product features to effectively address customer inquiries and concerns.
- Analyzed sales data to identify trends, informing future product promotions and marketing efforts.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Member Service Representative
Coastal Community Credit Union
Courtenay, BC
11.2020 - 09.2021
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Followed up with customers regularly via phone and email to catch up with upcoming task.
- Increased efficiency and team productivity by promoting operational best practices.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Gaming Security Officer
Gateway casino Courtenay
Courtenay, BC
05.2018 - 03.2020
- Monitoring, documenting and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities; preparing electronic statements via a non-gaming record keeping system.
- Observing cashier transactions, slot drops, chip fills and transferring items to Lost & Found.
- Performing identification checks as required.
- Referring disputes to the Supervisor, Security.
- Conducting regular patrols of the interior and exterior of the property as directed.
- Escorting guests and team members as directed.
- Performing crowd control as directed.
- Designated Security Officers may be required to attend to first aid incidents, after completing an Occupational First Aid course.
Education
Bachelor of Science - Global business management
North Island College (NIC)
Courtenay, Vancouver, British01.2017
Bachelor of Commerce - undefined
Punjab University
Ludhiana, Punjab01.2013
Skills
- Customer Service
- MS Office
- Data management
- Flexible & Adaptable
- Computer proficiency
- Leadership
- Good listening skills
- Strategic sales knowledge
- POS systems expert
- CRM
- Key stakeholder relationship building
- Sales expertise
- Reliable and punctual
- Relationship selling
Languages
English
Punjabi
Hindi
Timeline
Sales Associate
The Brick
03.2022 - Current
Member Service Representative
Coastal Community Credit Union
11.2020 - 09.2021
Front End Supervisor
Costco wholesale
02.2020 - Current
Gaming Security Officer
Gateway casino Courtenay
05.2018 - 03.2020
Bachelor of Commerce - undefined
Punjab University
Bachelor of Science - Global business management
North Island College (NIC)