Michelle Martinez
Dripping Springs,TX
Summary
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in role.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Two Maids & A Mop Franchising
Austin, TX
10.2023 - 02.2024
- Coordinated daily operations to ensure efficient workflow and outstanding customer service.
- Implemented training programs for new staff, improving onboarding efficiency and team performance.
- Oversaw scheduling and resource allocation to maximize workforce productivity.
- Monitored quality control processes to maintain high standards in service delivery.
- Analyzed customer feedback data to identify trends and implement service improvements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Front Desk Agent
Courtyard by Marriott
Dripping Springs, TX
02.2022 - 09.2023
- Greeted and assisted guests during check-in and check-out processes.
- Collected room deposits, fees, and payments.
- Processed transactions efficiently while maintaining cash handling accuracy.
- Coordinated with housekeeping staff to ensure timely room availability for incoming guests.
- Provided information about local attractions, dining options, and hotel amenities to guests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
High School Diploma -
Dripping Springs High School
Dripping Springs, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Goal setting
- Conflict resolution
- Employee scheduling
- Sales growth
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Two Maids & A Mop Franchising
10.2023 - 02.2024
Front Desk Agent
Courtyard by Marriott
02.2022 - 09.2023
High School Diploma -
Dripping Springs High School