Michelle Mason-Lanyan
Bronx,NY
Summary
Results-driven professional with expertise in needs assessment and care planning. Committed to driving clients outcomes and fostering effective communication among healthcare providers and clients for comprehensive support. Compassionate case manager skilled in assessing clients needs and coordinating resources. Focused on achieving positive outcomes through effective crisis intervention, documentation management, and collaborative care planning.
Overview
15
15
years of professional experience
Work History
Case Manager
The Salvation ARMY
Bronx, NY
09.2024 - 06.2026
- Assessed client needs through comprehensive interviews and evaluation.
- Advanced client outcomes by conducting thorough needs assessments and evaluations.
- Guided care planning by collaborating closely with clients and support teams to ensure tailored support.
- Developed individualized care plans in collaboration with clients and support teams.
- Drove resolution of client challenges through coordination of resources and services.
- Coordinated resources and services to effectively resolve client challenges and improve outcomes.
- Strengthened case management by documenting interactions and progress to enhance client support.
- Maintained accurate documentation of client interactions and case progress.
Care manager
Boom Health
Bronx , New York
07.2018 - 09.2024
- Coordinated individualized care plans to enhance client support and resource access.
- Collaborated with healthcare providers to facilitate comprehensive patient services.
- Monitored client progress and refined care strategies to optimize health outcomes.
- Created plan of care to assist patients in reducing problems or barriers to achieving optimal level of health.
- Educated clients and families about available health resources and services.
- Participated in team meetings with other staff members to discuss case management issues.
- Facilitated scheduling of medical appointments and transportation arrangements to ensure client access to necessary services.
- Provided crisis intervention services to clients when necessary.
Patient Navigator
Unique People Services
Bronx, New
06.2011 - 06.2018
- Facilitated patient access to essential healthcare services and resources. healthcare services and resources.
- Streamlined communication between patients and medical providers to enhance care coordination.
- Guided patients through treatment options and care plans.
- Assisted patients in navigating insurance processes and paperwork.
- Collaborated with community organizations to enhance patient support services.
- Educated patients on health management and available resources.
- Tracked and documented patient progress through treatment plans regularly, and addressed barriers to care.
- Offered emotional support to patients during challenging treatment journeys. and encouragement to patients during treatment journeys.
- Coordinated appropriate educational material for patients, families and medical staff to accomplish best possible patient care outcomes.
- Maintained professional relationships with healthcare providers.
Education
Bachelor of Science - Health Services Administration
Lehman College
Bronx, NY05-2025
Skills
- Needs assessment
- Care planning
- Resource coordination
- Crisis intervention
- Documentation oversight
- Client advocacy
Timeline
Case Manager
The Salvation ARMY
09.2024 - 06.2026
Care manager
Boom Health
07.2018 - 09.2024
Patient Navigator
Unique People Services
06.2011 - 06.2018
Bachelor of Science - Health Services Administration
Lehman College