Michelle Maughan
Ferndale
Summary
Dynamic professional with extensive experience in payment processing and financial reporting at Pro Dental. Proven track record in customer service excellence and inventory control, effectively managing fleet operations and enhancing efficiency. Adept at training and mentoring, fostering a collaborative environment to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
TDY Lead Technician
USCBP
Blaine
01.2026 - Current
- Served as work leader and resource for three or more lower graded CBP Technicians.
- Inspected, gathered, and recorded information on persons, cargo, and conveyances at Ports of Entry.
- Provided brokers and importers with information for classification and value determinations.
- Collected and documented data, maintaining daily records and preparing comprehensive reports.
- Assisted officers and specialists in executing functions by compiling data on program activities.
CBP Technician
CBP Technician
Blaine
03.2024 - Current
- Collected and processed payments for duties, alcohol taxes, commercial crossings, waivers, and vehicle importation fees.
- Managed cash and credit card transactions, ensuring precise financial reporting.
- Provided excellent customer service by addressing inquiries and resolving issues related to government processes.
- Facilitated distribution of essential government forms to ensure officers had required documentation.
- Supported officers through validation and verification of requested forms, maintaining accuracy and compliance.
- Conducted inventory of office supplies, identifying low stock items and submitting replenishment requests.
- Managed photocopying and distribution of critical government forms, supporting administrative operations.
- Trained and mentored new technicians on daily job duties to ensure readiness for roles.
TDY Mission Support Specialist
TDY Mission Support Specialist
Blaine
01.2025 - 05.2025
- Prioritized fleet duties by analyzing Vehicle Usage Reports using Electronic Data Interchange.
- Executed weekly EDI transactions in SAP, uploading fuel receipts for Area Port of Blaine vehicles into SharePoint BLA 177 for reconciliation.
- Supported Vehicle Control Officer in vehicle transportation to service appointments and return for officer use.
- Compiled monthly vehicle utilization reports; executed DHS vehicle inventory protocols.
- Coordinated unmarked vehicle service transport and marked vehicle maintenance per policy requirements.
- Submitted 1502 tiles in SAP for Fleet Card Transaction Worksheet expenses exceeding $100.
- Processed IW21 Preventive Maintenance notifications in SAP for each fleet vehicle.
- Managed property issuance and equipment returns, ensuring High Risk/Sensitive Property accuracy in SAP.
Middle School Volleyball Assistant Coach
Ferndale School District
Ferndale
01.2023 - 03.2025
- Supervised athletic activities, practice sessions, and tournaments to ensure smooth operations.
- Motivated athletes to enhance their skills through targeted training programs.
- Developed an effective physical conditioning program tailored to athlete needs.
- Implemented strategies to improve student athletes' overall physical fitness.
- Fostered sportsmanship and positive relationships among student athletes through team administration.
Para-Educator Substitute
Ferndale School District
Ferndale
01.2023 - 03.2024
- Planned and organized extracurricular activities, co-supervising events to enhance student engagement.
- Documented student behaviors and outcomes, assisting teachers in addressing key issues.
- Monitored classrooms and outdoor activities to ensure student safety at all times.
- Collaborated with teachers to manage classroom dynamics and coordinate documentation tasks.
- Communicated with parents regarding attendance, pickups, and other student-related concerns.
- Prepared instructional materials aligning with established curriculum requirements.
- Facilitated group lessons and classroom activities to support effective learning environments.
Homemaker/Self-Employed
Myself
Ferndale
10.2014 - 03.2024
- Managed four-person household, balancing priorities to create and implement budget.
- Negotiated solutions to problems while coordinating family medical appointments.
- Utilized Excel spreadsheets for tracking finances, schedules, and appointments.
Remote Biller
Pro Dental
05.2013 - 10.2014
- Submitted insurance claims through automated systems to appropriate insurance companies.
- Processed online payments to ensure accuracy for dental office transactions.
- Appealed claim denials by verifying missing information in patient dental files.
- Coordinated with senior management regarding unresolved payments on patient accounts.
- Entered patient information manually to document dental history and update X-ray images.
- Reviewed patient information in compliance with HIPAA regulations and company policies.
Education
High School Diploma -
Assumption IloIlo
Philippines03-2003
Skills
- Payment processing and financial reporting
- Customer service excellence
- Inventory control
- Vehicle maintenance and fleet management
References
- Gelacio Valenzuela, SCBPO, (360) 332-7611, gelacio.valenzuela@cbp.dhs.gov
- Jasine Sargent, SCBPO, (360) 332-8511, jasmine.e.sargent@cbp.dhs.gov
- Jacob Soileau, BC, (360) 332-2636, jacob.k.soileau@cbp.dhs.gov
- Lorell Mallard, BC, (912) 447-6526, lorell.m.mallard@cbp.dhs.gov
Job Related Training
- 2024, SAP Overview and Basic Navigation
- 2024, Physical Inventory for LPOs
- 2024, SAP for Inventory Takers
- 2024, Board of Survey (BOS) Process
- 2024, Basic SAP for Local Property Officers
- 2024, Basic Fleet Management
- 2024, PR/PO Approval
- 2024, ACADIS - Fleet Card User
- 2024, ACADIS - Introduction to Personal Property Management
Timeline
TDY Lead Technician
USCBP
01.2026 - Current
TDY Mission Support Specialist
TDY Mission Support Specialist
01.2025 - 05.2025
CBP Technician
CBP Technician
03.2024 - Current
Middle School Volleyball Assistant Coach
Ferndale School District
01.2023 - 03.2025
Para-Educator Substitute
Ferndale School District
01.2023 - 03.2024
Homemaker/Self-Employed
Myself
10.2014 - 03.2024
Remote Biller
Pro Dental
05.2013 - 10.2014
High School Diploma -
Assumption IloIlo